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About the Role
The Assistant Community Manager is responsible for the administration and leasing functions at the property, including implementing resident relations and engagement programs and planning resident appreciation events. This role serves as a brand and cultural ambassador for QuadReal.
Responsibilities
- Perform leasing and resident relations functions, monitoring metrics like vacancy, sales, renewals, and move-ins/outs.
- Engage with prospects, conduct community tours, process applications, and compile lease documentation.
- Maintain knowledge of the property, including suite availability, common areas, amenities, and the surrounding neighborhood.
- Coordinate with the Community Manager to ensure timely suite delivery, conduct move-in inspections, and provide new home orientations.
- Provide feedback and recommendations on rental rates, promotions, and market conditions to maximize property revenue.
- Issue notices such as Violation Notice, Notice to End Tenancy, Notice to Enter, and Notice of Renewals.
- Ensure compliance with all privacy rules and regulations.
- Monitor aged receivables for delinquency and assist with rent collection.
- Ensure property management policies, procedures, and operations meet QuadReal standards.
- Provide administrative support, including preparing notices, resident correspondence, and handling mail.
- Support front desk functions as needed based on team schedules.
- Handle resident inquiries, feedback, complaints, and concerns professionally.
- Promote the usage of resident-facing technology.
- Monitor deficiencies in suites and common areas and produce work orders.
- Conduct suite inspections and coordinate necessary maintenance.
- Ensure an adequate inventory of made-ready suites.
- Maintain compliance with fire safety plans and other emergency procedures.
Requirements
- Experience in Property Management, Hospitality, or a closely related industry.
- Strong attention to detail, problem-solving abilities, and multitasking skills.
- Must be a self-starter with a high degree of initiative, flexibility, and professionalism.
- Superior ability to develop and sustain cooperative working relationships with staff, contractors, the public, and residents.
- A passion for excellence in customer service delivery.
- Ability to work flexible hours.
- Candidates must be legally authorized to work in Canada; the company does not provide work permit sponsorship.
Skills
- Knowledge of Yardi Voyager.
- Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).
- Familiarity with smartphone and tablet technology.
Location
- Canada
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Post-secondary education preferred
Salary/Compensations
- $50,000-$55,000
Benefits
- Performance-based incentive plan
- Comprehensive health & dental benefits
- Pension plan
- Paid time off
About the Company
- QuadReal Property Group is a global real estate investment, development, and operating company.
- Assets under management are $98.5 billion.
- QuadReal invests directly through operating platforms and via programmatic partnerships.
- QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to people and communities.
- QuadReal: Excellence lives here.
Equal Opportunity
- We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
- Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
- QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.