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About the Role
The Service Specialist at Opensity Solutions delivers high-quality on-site administrative and operational support services within a client office environment. This role ensures smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The Service Specialist acts as a front-line representative, ensuring exceptional customer service, operational efficiency, and a professional workplace experience.
Responsibilities
- Sort, meter, distribute, and track incoming and outgoing mail and accountable packages.
- Ensure accurate handling and timely delivery of all mail and courier items.
- Maintain organization and proper storage of mailroom materials and supplies.
- Accurately complete copy, print, and scan requests.
- Ensure quality control, accuracy, and timely completion of all production tasks.
- Maintain and operate copy/print equipment and report any technical issues or supply needs.
- Answer incoming phone calls and route inquiries.
- Greet and professionally announce visitors.
- Provide exceptional customer service while representing the client and OpenSity Solutions.
- Assist with general front desk operations and visitor management.
- Coordinate setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
- Ensure all hospitality spaces are clean, organized, and fully stocked.
- Manage inventory of kitchen and office supplies and place orders.
- Support catering setup, meeting preparation, and general hospitality requests.
- Assist with basic facilities support tasks including office moves, hanging signage or artwork, and maintaining office organization.
- Monitor and report maintenance issues or equipment concerns.
- Maintain cleanliness and functionality of shared office spaces.
- Support general workplace upkeep.
Requirements
- Ability to lift or move up to 40 lbs as needed.
- Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs.
- Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.
Skills
- Strong customer service skills with a professional, client-focused attitude.
- Ability to multitask and manage multiple responsibilities in a fast-paced environment.
- Strong attention to detail and commitment to accuracy.
- Ability to communicate effectively and professionally.
- Basic proficiency with office equipment and Microsoft Office applications preferred.
- Ability to resolve issues with tact, professionalism, and sound judgment.
- Reliable, flexible, and team-oriented with a strong work ethic.
Location
- San Francisco, CA
Work Type
- On-site
- Full-time
Experience Level
- 2+ years of experience in customer service, administrative support, hospitality, facilities, or office services preferred.
- Experience in a corporate, professional services, or client-facing environment is a plus.
Education Level
- High School Diploma or GED required.
- Additional training in customer service, office administration, or facilities support is beneficial.
Salary/Compensations
- 20.00 to 23.00 USD per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
About the Company
- Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms.
- At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.
- Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
- Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Equal Opportunity
- Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
- We believe diverse perspectives strengthen our teams and the work we do for our clients.
- Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
- We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
- Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.