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About the Role
Seeking an experienced Support Technician II to provide high-quality technical support in an enterprise environment, focusing on end-user support, hardware/software troubleshooting, Microsoft 365, video conferencing, and ServiceNow.
Responsibilities
- Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.
- Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.
- Troubleshoot and resolve software and hardware failures.
- Identify and troubleshoot network-related issues affecting end-user devices.
- Support Microsoft 365 applications, including Office 365 and Microsoft Teams.
- Support video conferencing technologies, including Cisco Webex.
- Provide high-touch, "white-glove" technical support for executives and other end users.
- Deliver technical guidance and training to users.
- Create and maintain technical processes and knowledge documentation.
- Lead or contribute to various IT support projects.
- Serve as a local technical resource and mentor to junior technicians.
Requirements
- 5+ years of experience providing end-user technical support.
- 5+ years supporting PC hardware and routine software installations.
- 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.
- 5+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
- 4+ years providing white-glove executive-level technical support.
- 4+ years supporting video conferencing solutions such as Cisco Webex.
- Strong understanding of computer hardware, software, and troubleshooting methodologies.
- Ability and willingness to learn and support new technologies.
- 5+ years of experience creating technical knowledge articles and documentation.
- 4+ years of experience using ServiceNow within an IT support environment.
- 5+ years working in a multi-vendor IT support environment.
Skills
- Microsoft 365
- Office 365
- Microsoft Teams
- Cisco Webex
- ServiceNow
- Hardware troubleshooting
- Software troubleshooting
- PC hardware support
- Video conferencing support
- Executive technical support
Location
- Austin, TX
Work Type
- Onsite
- Hybrid
- Contract
Experience Level
- 5+ years
- 4+ years
Salary/Compensations
- $25.00 - $30.00/hr
Benefits
- Medical
- dental & vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.