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About the Role

Leads the global services organization responsible for secure, reliable partner solutions and the Technology Partner Program (TPP). Owns partner integration health, solution quality, and partner growth, ensuring operational excellence and partner-business outcomes for end customers.

Responsibilities

Leads and develops a globally distributed technical organization focused on software development, APIs, SDKs, integration, and partner support.
Evolves the operating model to support ecosystem scaling, including integration governance and proactive partner success for adoption, retention, and renewal.
Ensures partners correctly use HID APIs and SDKs to build secure, scalable, end-customer-ready solutions.
Owns pre-launch technical validation across architecture, API behavior, security, capacity, performance, error handling, and operational readiness.
Sets and enforces quality standards to protect HID Origo, preventing excessive API consumption and instability.
Owns end-to-end partner integration reliability, including health metrics, dashboards, alerting, and review cadences.
Leads response to P1-P4 partner issues with a focus on service recovery, effective incident communications, and post-incident learning.
Owns the strategic direction, operating model, and growth of the Technology Partner Program.
Defines how the TPP creates value for HID and partners and differentiates HID in the market.
Owns partner tiering strategy and execution, including qualification criteria, commercial and technical expectations, value propositions, and progression paths.
Builds a disciplined partner-lifecycle model covering recruitment, onboarding, technical enablement, solution validation, adoption, success, retention, and renewal.
Establishes proactive, trusted communications for API and SDK roadmaps, changes, deprecations, releases, and market opportunities.
Collaborates with Strategic Alliances, Product, Engineering, and regional commercial teams to prioritize partners, gather customer insights, shape joint plans, and influence product decisions.
Represents HID as a thought leader on technology partnerships, integration ecosystems, mobile access, professional services, and AI-enabled opportunities.
Drives measurable improvements in ecosystem reliability, service recovery, quality, governance, TPP growth, partner adoption, retention, renewal, strategic-partner momentum, and global team performance.

Requirements

Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations, or a comparable customer-facing technology organization.
Experience leading globally distributed teams and building scalable operating models, including governance and partner-success capabilities.
Strong command of APIs, SDKs, cloud/SaaS platforms, application architecture, reliability engineering, incident management, and secure integration practices.
Practical coding fluency in one or more modern integration languages (e.g., Python, Java, C#, TypeScript, JavaScript) with the ability to review code and assess SDK implementations.
Working knowledge of RESTful APIs, JSON, OAuth 2.0/OIDC, webhooks, rate limiting, retries, observability, and secure software-development practices.
Strong commercial judgment across partner economics, tiering programs, services investment, retention, and strategic alliances.
Executive presence and the ability to influence across Product and Engineering and represent HID with senior external audiences.
Leadership style characterized by ownership of integration resilience, analytical and proactive use of data, calm and decisive outage leadership, technical credibility, commercial grounding, and the confidence to set standards and challenge weak solutions constructively.

Skills

APIs
SDKs
Cloud/SaaS platforms
Application architecture
Reliability engineering
Incident management
Secure integration practices
Python
Java
C#
TypeScript
JavaScript
RESTful APIs
JSON
OAuth 2.0/OIDC
Webhooks
Rate limiting
Retries
Observability
Secure software-development practices
Partner economics
Tiering programs
Services investment
Retention
Strategic alliances
Executive presence
Thought leadership

Location

Austin, Texas

Work Type

Full-time

Experience Level

Senior leadership

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering
Extensive career development opportunities and resources

About the Company

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
A high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions.
HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
Part of the ASSA ABLOY Group, the global leader in access solutions, with 63,000 colleagues in over 70 countries.

Equal Opportunity

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.
As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.