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About the Role

As Senior Director of Patient Solutions, the jobholder’s primary accountability is to build, grow and lead the Patient Solutions Business Unit for Inizio Engage within Canada. The jobholder will also be responsible for business development and growth of current PS capabilities as well as expand into other PS HUB services within the Canadian market and achieve operational excellence across all projects within the Patient Solutions Business Unit within Canada, with specific emphasis placed upon development of patient solutions strategy, operational infrastructure; Clinical Governance; and in-role skills-based training needs, and Clinical Solutions. The jobholder will drive, develop, expand and implement our overall Inizio Engage and PS strategy within Canada while ensuring compliance, competency, and regulatory requirements are met.

Responsibilities

Develop a strategic vision to build, grow and lead the Patient Solutions Business Unit for Inizio Engage Canada, incorporating current and new HUB services.
Implement the Patient Solutions Services strategy for Inizio Engage Canada in line with the Global Centre of Excellence.
Expand and enhance Patient Solutions services capability and scale in Canada, including the development of additional service lines, flexible models, and identification of business opportunities.
Maintain awareness of client requirements and competitor actions to position Inizio Engage for growth.
Champion the expansion of digital and AI-services across Patient Solutions programs.
Ensure Inizio Engage Canada Patient Solutions aligns with regulatory bodies and complies with relevant codes of conduct.
Participate in the development of the International PS strategy within the Center of Excellence.
Be accountable for setting and achieving financial targets, including budgets, forecasts, and P&L for Patient Solutions in Canada.
Drive plans to achieve margin expansion/growth.
Participate in the local monthly forecasting process.
Act as the main contact for all business development activities and seek new opportunities to expand current PS offerings in Canada.
Expand into new PS HUB services incorporating innovative alternatives to existing models.
Follow through on all PS leads from other BD members and organizational parts.
Ensure a healthy pipeline of PS opportunities.
Collaborate with Canada business development colleagues to devise and drive the Inizio Engage Canada Patient Solutions BD plan.
Identify target therapy areas and associated services offerings for local pursuit.
Attend pitches at local and international levels, client meetings, and account management meetings.
Ensure RFP responses are completed to the highest standard using the latest approved material and data.
Work with the Global Centre of Excellence to drive the international PS BD agenda and identify multi-market opportunities.
Ensure robust Talent Management, performance, and development plans are in place for direct reports.
Develop a strong succession plan and ensure continuous upskilling of the team.
Ensure appropriate and efficient staffing levels and set the department structure.
Embody and demonstrate the Inizio Engage Values.

Requirements

At least 5+ years in a senior management role with responsibility for the development and delivery of patient solutions/patient support programs.
Degree qualified – university degree or RN, or a NP.
Sales, business development or marketing experience in the pharmaceutical, biotech, or healthcare services industry is imperative.
Strong knowledge of the Canadian healthcare and reimbursement landscape is needed.
Project management and process management experience.
General knowledge of operational policies and processes.
Strong business and financial acumen with experience of budgeting and department/business unit P&L management.
Strategic thinker with strong influential capability and a record of accomplishment of successfully developing and implementing service or organisational strategy.
Effective interpersonal and leadership skills.

Skills

Develops capability & talent
Drives Accountability
People & Organisational Leadership
Business & Financial Leadership
Customer Focus
Builds Effective Teams
Innovates
Action Oriented

Location

Montreal
Remote
Canada

Work Type

Hybrid

Experience Level

Senior management

Education Level

University degree
Registered Nurse (RN)
Nurse Practitioner (NP)

Salary/Compensations

$170K-$185K plus bonus

Benefits

Health Benefits as of day 1 of employment
Length of Service Awards
Quarterly Star Awards
Yearly Inizio Circle of Excellence Awards
Referral bonus
Library of online training courses

About the Company

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare.
Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: Healthcare and Life Science Consulting Services - Inizio

Equal Opportunity

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.