Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Manager, Operational Resilience role.

Rezi rewrites your resume against Manulife's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Manager, Operational Resilience posting at Manulife — free, in seconds.

About the Role

The Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team, supporting the development, oversight, and maturity of Manulife’s Operational Resilience framework. This role involves extensive partnership across segments, functions, and businesses, with broad enterprise impact. Curiosity, sound risk judgment, strong communication, and the ability to connect the dots across a complex operating environment are key to success.

Responsibilities

Develop and maintain Operational Resilience policies, standards, methodologies, guidance, templates, tools, risk indicators, and supporting frameworks.
Provide effective 2nd line oversight and challenge of Operational Resilience, Business Continuity, Incident Management, and Crisis Management risks and activities.
Develop risk reporting, indicators, and insights to support effective management and escalation of material resilience risks and vulnerabilities.
Provide practical guidance, education, and training to support consistent understanding and application of resilience requirements.
Partner across business, operations, technology, and risk functions to strengthen resilience practices and support effective risk management.
Monitor regulatory developments, industry practices, and emerging risks to inform the continued development of the Operational Resilience framework.
Develop, maintain, and enhance Operational Resilience, Business Continuity, Incident Management, and Crisis Management policies, standards, methodologies, guidance, templates, and tools.
Provide effective 2nd line oversight and challenge of resilience activities, assessments, material risks, vulnerabilities, and remediation.
Develop dashboards, Key Risk Indicators, and other management information to identify trends, vulnerabilities, and material resilience exposures and support timely escalation to Senior Management and Risk Committees.
Develop and deliver practical guidance, education, and training to strengthen understanding and consistent application of resilience requirements.
Partner with business, operations, technology, and risk stakeholders to provide advice, influence outcomes, and promote an integrated approach to resilience risk management.
Monitor regulatory expectations, industry developments, and emerging risks and translate relevant insights into enhancements to the Operational Resilience framework.
Lead and support priority Operational Resilience initiatives and continuous improvements to the program, systems, and supporting capabilities.

Requirements

8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.
University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent professional experience.
Strong knowledge of Operational Resilience, Business Continuity, and operational risk management principles, frameworks, and practices.
Experience developing and applying risk policies, standards, methodologies, guidance, risk indicators, and supporting tools.
Experience providing effective 2nd line oversight and challenge, with the ability to identify material risks and vulnerabilities and exercise sound risk judgment.
Strong analytical and communication skills, including experience developing risk reporting and presenting complex issues clearly to Senior Management and governance forums.
Demonstrated ability to collaborate, influence, and deliver outcomes across business, operations, technology, and risk stakeholders in a complex environment.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Skills

Operational Resilience
Business Continuity
Incident Management
Crisis Management
Operational Risk Management
Technology Risk
Risk Reporting
Risk Indicators
Analytical Skills
Communication Skills
Collaboration
Influence
Bilingualism (English and French)

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

8+ years

Education Level

University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent professional experience.

Salary/Compensations

$92,900.00 CAD - $142,900.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Eligible employees receive a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Eligible employees receive various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and the full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.