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About the Role

Deliver high-quality customer service and responsiveness, providing consultative service to ensure customer needs are met. Process transactions and open new accounts accurately and efficiently. Educate customers and cross-sell appropriate products and services.

Responsibilities

Process daily transactions and associated customer and account servicing duties with accuracy and efficiency.
Perform administrative duties including record maintenance, report preparation, and daily vault balancing.
Adhere to security measures and controls to minimize potential losses.
Provide consultative customer service to understand customer needs and deliver solutions.
Engage in referral and relationship management according to objectives.
Open all types of deposit accounts and process consumer lending transactions.
Refer customers to appropriate business partners when necessary.
Discuss credit reports, credit scores, and other lending-related topics.
Conduct sales and service calls to existing and potential customers.
Take ownership to resolve customer issues and complaints with responsiveness.
Ensure fulfillment and customer satisfaction through direct action and by enlisting support.
Participate in community events supporting the Community Reinvestment Act (CRA).
Perform other duties as assigned, including providing guidance and training to other employees.

Requirements

High School Diploma or Equivalent
Minimum one year experience in related banking positions preferred
Previous customer service, sales and consumer lending experience preferred
Proficient reading, writing, communication and mathematical skills
Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports
Ability to identify and analyze situations and resolve issues and problems
Ability to approach, identify, and have in-depth conversations with customers to identify needs and opportunities
Organizational, interpersonal and customer relations skills, including problem solving and decision making
Ability to function in a fast-paced, ever-changing environment
Ability to work well with people as a team
Proficient computer skills
Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S.A.F.E. Act of 2008 and become familiar with requirements for approval.
Ability to obtain NMLS Certification is preferred but not required
Communicate effectively with internal and/or external customers
Stationary 50% of time
Move about within or between locations
Bend, Twist, Crouch, Squat
Move Objects to a Maximum of 20 lbs
Applicants must be authorized to work for any employer in the U.S.
Unable to sponsor or assume sponsorship of an employment Visa at this time.

Skills

Customer Service
Sales
Consumer Lending
Communication
Mathematical Skills
Decision Pro
Loan-to-Value calculations
Debt-to-Income calculations
Credit Report Analysis
Problem Solving
Decision Making
Organizational Skills
Interpersonal Skills
Customer Relations
Computer Proficiency

Work Type

Full-Time
Part-Time

Experience Level

Minimum one year experience in related banking positions preferred
Previous customer service, sales and consumer lending experience preferred

Education Level

High School Diploma or Equivalent

Salary/Compensations

$18.50 - $23.42

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Paid Sick and Safe Leave: For your health and safety.

About the Company

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute.
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk.
NBT believes community involvement fosters our success and the success of those around us.
NBT provides a wide variety of development programs and tools for you to reach your full potential.
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.