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About the Role

The Accounting Assistant provides accounting, customer service, and administrative support to ensure accurate records and timely resolution of customer inquiries. This position assists with credit card issues and refunds, coordinates health permit administration, manages the company’s Value Card program, and performs other assigned accounting duties.

Responsibilities

Respond to customer inquiries regarding credit card charges, transaction discrepancies, and refund requests.
Research transaction issues and coordinate with internal teams and payment processors to resolve concerns.
Process approved refunds in accordance with company policies and authorization procedures.
Maintain accurate documentation of customer communications, transaction research, and resolutions.
Coordinate health permit applications, renewals, and related payments for company locations.
Track expiration dates and follow up with operations teams to obtain required information and documentation.
Maintain organized permit records and provide copies to appropriate locations and departments.
Administer the company’s Value Card program, including card setup, activation, balance adjustments, and account maintenance.
Assist customers and internal teams with card inquiries, account issues, and transaction discrepancies.
Maintain accurate records of card activity and assist with related reconciliations and reporting.
Assist with data entry, payment processing, account reconciliations, and document maintenance as assigned.
Research discrepancies and provide supporting documentation to the accounting team.
Prepare and update spreadsheets, reports, and tracking logs.
Maintain confidentiality of customer, payment, and company financial information.
Perform other accounting and administrative duties as assigned.

Requirements

High school diploma or equivalent required; Associate degree in Accounting, Finance, or Business preferred.
1 - 3 years of previous accounting support, administrative, or customer service experience.
Basic understanding of accounting principles and financial recordkeeping.
Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
Strong attention to detail, organizational skills, and accuracy.
Effective written and verbal communication skills.
Ability to manage multiple priorities, meet deadlines, and resolve customer concerns professionally.
Ability to work independently and collaboratively with accounting and operations teams.

Skills

Microsoft Excel
Microsoft Outlook
Microsoft Office applications
Customer Service
Accounting Principles
Financial Recordkeeping
Attention to detail
Organizational skills
Accuracy
Written communication
Verbal communication
Time management
Problem-solving

Location

Liverpool, New York

Work Type

Full-time
On-Site

Experience Level

1-3 years

Education Level

High school diploma or equivalent
Associate degree in Accounting, Finance, or Business preferred

Salary/Compensations

$19 per hour - $22 per hour

About the Company

Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations.
Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.
Recognized by NAMA and our peers as Operator of the Year, we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.
Our Mission: To create moments of happiness through customized hospitality experiences that delight guests and bring people together.
Our Vision: To be the best in the industry at elevating hospitality experiences for places where people want to be.
Our Values: F.I.R.S.T. - Family, Integrity, Responsiveness, Service Excellence, Teamwork.