Retail Customer Service & Fulfillment - Union Square Rack at Nordstrom | NY, US | Rezi

Retail Customer Service & Fulfillment - Union Square Rack at Nordstrom

Retail Customer Service & Fulfillment - Union Square Rack

Nordstrom · NY, US

Yesterday

Retail Customer Service & Fulfillment - Union Square Rack

Nordstrom · NY, US

a day ago
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About the Role

As a Nordstrom Rack team member, you will contribute to a fast-paced, high-energy environment by collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You will ensure a quick and easy customer experience and maintain a clean and clutter-free store. Flexibility is key, as you may occasionally work in different areas of the store.

Responsibilities

  • Ensure the salesfloor stays "runway ready" through re-merchandising and straightening.
  • Assist customers with a variety of transactions, operating a point-of-sale system, and handling merchandise.
  • Create a smooth fitting room experience by greeting and assisting customers and sorting clothing.
  • Maintain organized stockrooms and ensure merchandise is properly checked in and accurately ticketed.
  • Demonstrate expertise in all store technologies.
  • Adhere to all operational, merchandise, and asset protection standards.
  • Promote initiatives like the Nordstrom Rewards program.
  • Receive, unload freight, unpack and deliver newly arrived merchandise.
  • Fulfill customer orders in a timely manner following quality standards.
  • Prepare and ship customer’s orders following quality, packing and shipping standards.
  • Utilize inventory management systems to scan, process and research merchandise shipments.
  • Assist in maintaining clean and organized selling floors and stockrooms.
  • Provide general support to the store, including setting up special events, organizing backrooms, markdowns, and relocating store fixtures.

Requirements

  • Clear, effective communication with strong interpersonal skills.
  • Accountability, initiative and a high level of ownership.
  • Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
  • The ability to work a flexible schedule based on business needs.
  • Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
  • Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Skills

  • Communication
  • Interpersonal skills
  • Accountability
  • Initiative
  • Ownership
  • Organization
  • Attention to detail
  • Prioritization
  • Flexibility
  • Point-of-sale system operation
  • Inventory management systems

Location

  • Los Angeles
  • San Francisco

Work Type

  • Full-time
  • Part-time

Experience Level

  • Entry Level

Salary/Compensations

  • $18.45 - $19.20 Hourly

Benefits

  • Medical/Vision
  • Dental
  • Retirement
  • Paid Time Away
  • Life Insurance
  • Disability
  • Merchandise Discount
  • EAP Resources
  • 401k

About the Company

  • Nordstrom Rack is a retail environment focused on providing customers with great deals.
  • Nordstrom is committed to supporting its employees and their families through a variety of benefits.

Equal Opportunity

  • Nordstrom considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
  • Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.