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About the Role

This Client Support role is a fully onsite position interacting directly with clients and supporting sales efforts.

Responsibilities

Process client applications for credit card processing services and input client information using the company client management system.
Listen to and respond to customer concerns and needs, identify requirements, and provide appropriate solutions.
Verify that appropriate changes were made to resolve client problems.
Maintain records of client interactions, including details of inquiries, complaints, comments, and actions taken.
Contact clients to respond to inquiries or to notify them of new regulations or planned adjustments.
Act as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
Provide technical assistance and support for incoming queries and issues related to terminal hardware.
Schedule work to ensure accurate phone coverage, monitor call priorities, and escalate calls to ensure problem resolution.
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

Requirements

Must be authorized to work in the US.
Bilingual proficiency in Mandarin is required; must be able to read and write.
Strong communication skills, critical thinking, detail-orientation, and analytical abilities.
Ability to actively listen to clients and interact in a friendly and patient manner.
Ability to take initiative to solve problems effectively.
Self-motivated to learn new systems and product installations.
Ability to accomplish tasks before deadlines and be detail-oriented.
Ability to work efficiently as part of a team and as an individual.
Proficient with Excel and Word.

Skills

Mandarin
Communication skills
Critical thinking
Detail-oriented
Analytical abilities
Active listening
Problem-solving
Self-motivation
Teamwork
Individual work
Excel
Word

Location

Midtown, Manhattan

Work Type

Onsite
Full-time

Salary/Compensations

$3,600 monthly during probationary period, increasing to $4,000 upon successful completion.

Benefits

Medical coverage
Vision coverage
Dental coverage
Generous PTO
401k
Periodic performance review for potential salary increase

About the Company

Named in Top Workplaces NYC for 2021, 2024, and 2026.
Winner of USPAACC’s Fast 100 Asian American Business awards.
Recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies.
Finalist for Best ISO of the Year by ETA in 2024.
Awarded as a Growth Accelerator on the CO-100 by the U.S. Chamber of Commerce.
A minority-owned Fintech company that empowers small to medium-sized businesses.
Passionate to serve and support the local community and their growth.
Offers on-the-job training.
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits.
Differentiated from major credit card processing providers by consultants and support team speaking clients' languages.
Focuses on ingenious customer service, care, support, and reasonable pricing.
Successfully serves 22,000 clients across the nation.
Emerged as one of the fastest-growing payments processing companies in the U.S. within 10 years.
Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100.
Soon to become the second AAPI owned payment processor company in US history.
Changed branding to Let’s Go uP in February 2024 to commemorate its legacy and evolution.

Equal Opportunity

At Let’s Go uP, we are an equal employment opportunity employer.