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About the Role

The Patient Care Associate (PCA) is responsible for patient intake, obtaining medical history, and providing education on sexual and reproductive health, family planning, and general health.

Responsibilities

Monitor health screenings at the front desk.
Greet patients and visitors, collect demographic and billing information, and verify insurance.
Update patient demographics in the electronic health record.
Initiate CVR and activate electronic health records for patient visits.
Manage walk-in clients based on schedule availability.
Answer phones and triage patient calls, including appointment management.
Prepare patient charts for upcoming services.
Process supply requests and collect payments and co-pays.
Reconcile audit reports and prepare deposits.
Screen patients for eligibility for in-state assisted insurance programs and assist with applications.
Maintain the appearance of the waiting room and office area.
Respond to patient requests.
Follow safety and security procedures.
Participate in efforts to achieve productivity and revenue cycle goals.
Adhere to policies on professionalism, wait times, and client complaint resolution.
Review patient health history for completeness and document findings.
Alert clinicians regarding critical patient information.
Document competently in the electronic medical record using correct templates.
Promote optimum center operations, patient service, and compliance with policies.
Assess patient flow to minimize wait times.
Assist in the orientation and training of new clinic staff.
Ensure accurate charge capture and financial reporting through EHR documentation.
Ensure access to interpreter services for patients with communication barriers.
Provide health education and care related to sexual and reproductive healthcare.
Perform laboratory tests, complete requisitions, and package labs for transport.
Perform clinic opening and closing duties, including cleaning and restocking.
Report facility and equipment issues.
Follow lab and quality assurance protocols, using appropriate PPE and infection control.
Assist in abortion services, including counseling and support in various areas.
Attend monthly didactics and incorporate information into daily care.
Maintain clinical skills and competencies as required.
Participate in annual competency checks and training.

Requirements

High school diploma/GED.
Valid State of New York Driver's license preferred.
Previous experience working with electronic health records preferred.
Proficiency in other languages preferred.
Prior Planned Parenthood employment preferred.
Prior health care employment preferred.
Previous experience in a high-volume customer service role preferred.
Basic Life Support (BLS) certification preferred.
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis.
Ability to work a flexible or extended schedule, including evenings and weekends.
Ability to follow HIPAA Policies and Procedure.
Ability to produce reliable, high-quality work with minimal direct supervision.
Ability to exercise sound judgment and independent decision-making skills.
Ability to produce high-quality work in a fast-paced environment with changing and/or competing priorities.
Excellent organizational skills.
Keen attention to detail.
Superior oral and written communication skills.
Excellent interpersonal and verbal skills.
Ability to remain focused and calm in stressful situations.
Excellent customer service and communication skills.
Ability to work effectively as part of a team.
Ability to provide compassionate, non-judgmental and culturally responsive care.
Demonstrated commitment to learning about and enhancing practices related to racial equity.
Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.

Skills

Electronic health record
Customer service
Communication
Interpersonal skills
Verbal skills
Written communication
Organizational skills
Attention to detail
Judgment
Decision-making
HIPAA compliance
Teamwork
Cultural responsiveness
Racial equity awareness

Location

New York State

Work Type

Full-time
Flexible schedule
Extended schedule
Evenings
Weekends

Experience Level

Minimum 1 year of experience with 401(k) Safe Harbor contributions

Education Level

High school diploma/GED

Salary/Compensations

$23.86 - $23.86 an hour

Benefits

Generous PTO and holiday schedule
Medical, dental and vision coverage options
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability
Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
PPGNY provides a wide range of family planning services at health centers and mobile care units.
PPGNY cares for everyone regardless of immigration status, zip code, or ability to pay.
PPGNY's education and outreach programs are backed by medically accurate, evidence-based information.
PPGNY supports legislation and policies ensuring access to reproductive health care and education.
PPGNY provides the best care to patients and communities through innovative health care delivery and education programming.
PPGNY fiercely advocates for policies to ensure all New Yorkers have access to the full range of reproductive health care services and information.

Equal Opportunity

PPGNY is committed to diversity, equity, and inclusion.
We encourage candidates from all backgrounds to apply.