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About the Role
The Associate Manager will lead the SIC Events Process and Tech workstream, crafting and managing the process for delivering meetings and building supporting tools. This role is crucial for enabling the SIC team to deliver over 6,000 meetings annually by creating efficient infrastructure and providing real-time support to over 100 meeting owners. The role also supports demand generation, queue management, and reporting, contributing to the team's goal of $356M MDP and individually delivering 250+ meetings driving $15M+ in MDP.
Responsibilities
- Author and refine the Step-by-Step process for Meeting Delivery Owners, collaborating with the wider AMER Events team and cross-functional team meeting owners.
- Streamline steps, statuses, and communications for meeting delivery processes.
- Provide RainFocus with completed input guides for scheduler builds, align on global process updates, and submit ET3 tickets.
- Consult and review enhancements for RainFocus, including Org62 Integration.
- Maintain and improve meeting-delivery channel setup and underlying workflows.
- Partner with the SIC Global Programs Office to troubleshoot issues and refine processes.
- Assist with onboarding and enablement content creation, including canvases, documentation, and instructional videos.
- Partner with the outgoing SIC Global Programs Office through Dreamforce.
- Regularly request and action feedback from meeting owners on collaborative processes, tools, communications, and enablement.
- Manage the SIC Report Hub, build lists and reports with self-serve guides, and triage custom report requests.
- Provide support for auditing registration and campaign data, as well as SIC records.
- Complete up to 200+ meetings annually.
- Travel to approximately 6-8 events per year to staff the Executive Meeting Suite.
- Embody executive-level professionalism in customer and partner interactions.
Requirements
- 3-5+ years of experience in Meeting and/or Event Coordination, Executive Briefing Programs, Field Marketing, Hospitality, or a related field.
- Customer-first mindset with strong attention to detail.
- Ability to pull and analyze data from Salesforce systems to provide insights and drive improvements.
- Ability to review large lists and reports to identify trends and inconsistencies.
- Ability to manage a large meeting queue and ensure all details are completed.
- Collaborates effectively with cross-functional teams.
- Engages confidently with executive customers and stakeholders.
- Ability to build and maintain strong relationships with a wide range of partners.
- Able to manage multiple projects, stakeholders, and programs independently.
- Strong time management, prioritization, and problem-solving skills.
- Ability to multitask and meet tight deadlines in a fast-paced environment.
- Demonstrates polished, professional demeanor in high-stakes, customer-facing settings.
- Comfortable engaging and hosting C-suite executives and senior leaders with confidence and poise.
Skills
- Familiarity with tech tools used to tool our meeting motions including Salesforce Platform, Slack Workflows, Slackbot, Claude, RainFocus, and Tableau.
- Deep Knowledge of Salesforce Products and the people who can speak to them compellingly to customers and partners preferred.
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Full-time
Experience Level
- 3-5+ years
Salary/Compensations
- $94,000 - $142,300 annually
- $112,900 - $155,200 annually in select cities within the San Francisco and New York City metropolitan area
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and is committed to creating a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, as well as recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and other employment-related decisions.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education are also based on merit.