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About the Role

Manage a team of parking attendants, providing guidance and support to ensure all work is performed to the highest standards. Demonstrate leadership skills and contribute to business success.

Responsibilities

Manage the day-to-day operations, ensuring adherence to established procedures and standards.
Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
Develop and implement operational procedures to optimize efficiency and customer service.
Oversee daily cash handling procedures and submit accurate reports of collections.
Manage and maintain parking lot equipment and facilities, including maintenance and damage control.
Recruit, hire, train, and schedule staff.
Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
Promote a culture of professionalism, accountability, and exceptional customer service among the team.
Maintain a safe environment for both employees and guests, including vehicle safety and traffic control.
Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
Ensure the cleanliness and appearance of the parking area.
Monitor financial performance, including revenue, expenses, and labor costs.
Implement cost-control measures to maximize profitability while maintaining service quality.
Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
Meet or exceed established performance targets.
Train and motivate staff to provide exceptional customer service.
Address customer inquiries, concerns, and complaints in a professional and timely manner.
Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
Ensure that parking customers and clients receive exceptional service and address any concerns or complaints promptly and effectively.
Monitor customer feedback and take corrective actions to continuously improve service quality.
Foster clear and open communication within the team and with other departments.
Coordinate with property management to ensure a seamless experience.
Conduct regular meetings with staff to relay important information and gather input.
Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
Encourage a healthy work-life balance for team members.
Offer opportunities for professional growth and development within the department.

Requirements

Strong leadership skills.
Excellent organizational abilities.
Passion for providing top-notch parking services.

Skills

Leadership
Organizational abilities
Customer service
Financial analysis
Staff management
Communication

Salary/Compensations

$120,000 - $140,000 (Includes Bonus)

About the Company

One of the nation’s leading parking management experts with over 75 years in business.
Recognizes that people are the key to company success.
A large, privately held management company with experience, passion, and know-how to disrupt the marketplace with new technologies.
Has a strong, distinctive culture influenced by a shared vision, style, and values.
Company values include clear values, caring, loyalty, humility, and a deep commitment to community.
Values and attributes are guarded fiercely.

Equal Opportunity

ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D).