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About the Role
We are seeking an experienced and service-driven Assistant Guest Experience Manager to support and elevate the daily operations of our Front Office and Guest Experience teams. This leadership role is ideal for someone who thrives in a luxury hospitality environment, enjoys building meaningful guest connections, and has a strong operational mindset. The Assistant Guest Experience Manager plays a key role in creating elevated guest experiences from pre-arrival through departure while supporting team development, operational consistency, and service excellence throughout the hotel.
Responsibilities
- Lead and support the Guest Experience and Front Office teams in delivering warm, personalized, and memorable service
- Assist with the day-to-day oversight of front desk operations, guest relations, and service recovery efforts
- Develop and execute thoughtful pre-arrival guest engagement programs to enhance the overall guest journey
- Utilize Opera Cloud to manage reservations, guest profiles, billing, room assignments, and operational workflows
- Coach, train, and mentor team members to uphold luxury hospitality standards and service consistency
- Respond to guest concerns and feedback promptly, professionally, and empathetically
- Maintain a visible leadership presence during high occupancy periods and busy operational shifts
- Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences
- Support scheduling, payroll review, and departmental administrative functions as needed
- Promote a positive, inclusive, and accountable team culture
Requirements
- Minimum of 2 years of front office or guest services leadership experience, preferably within a luxury, lifestyle, or boutique hotel environment
- Strong working knowledge of Opera Cloud required
- Passion for hospitality and delivering highly personalized guest experiences
- Excellent communication, leadership, and interpersonal skills
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Proven ability to train and develop team members effectively
- Professional, solution-oriented approach to guest service and operational challenges
- Flexibility to work evenings, weekends, and holidays as business needs require
Skills
- Opera Cloud
- Communication skills
- Leadership skills
- Interpersonal skills
- Organizational skills
- Multitasking
Location
- San Francisco, CA
Work Type
- Full Time
Experience Level
- 2 years of leadership experience
Salary/Compensations
- $31.40 per hour ($77,558 Annually)
About the Company
- The Marker Union Square is a boutique, independent lifestyle hotel located in the heart of Union Square. We blend eclectic charm with personalized service to create memorable guest experiences while fostering a workplace culture built on collaboration, creativity, and growth. Our team is passionate about hospitality, and we are looking for leaders who share that same commitment to excellence.