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About the Role

The Café Assistant General Manager assists the General Manager in overseeing the daily operations of the café within a five-star luxury hotel, ensuring exceptional guest service, efficient operations, and consistent food and beverage quality. This role is responsible for leading and developing front-of-house employees, maintaining elevated hospitality standards, managing labor and financial performance, and delivering a seamless, personalized guest experience.

Responsibilities

Maintain professional appearance standards.
Anticipate and accommodate guest needs, delivering personalized service.
Oversee daily café operations, including service efficiency and order accuracy.
Ensure the cleanliness, organization, and presentation of the café and surrounding areas.
Assist in interviewing, hiring, onboarding, and training new employees.
Manage employee scheduling, labor, and development for front-of-house staff.
Conduct employee performance reviews and provide ongoing feedback.
Ensure quality, safety, beverage recipe accuracy, operational efficiency, and profitability.
Utilize operational systems, including payroll, scheduling, and POS systems.
Manage POS functions, including refunds, discounts, and cash handling.
Review monthly Profit & Loss statements and monitor expenses.
Ensure compliance with Department of Health standards and food safety regulations.
Ensure compliance with all federal, state, and local laws and regulations.
Coach and develop employees, fostering a culture of hospitality excellence.
Maintain a visible presence during service, addressing guest and service opportunities.
Ensure proper maintenance of all café equipment.
Ensure employees comply with service standards and operating procedures.
Possess in-depth knowledge of all food and beverage menus.
Monitor product availability, inventory levels, and stocking.
Ensure consistent product presentation, portion control, and adherence to recipes.
Address and resolve guest and employee concerns promptly.
Ensure accurate reconciliation of end-of-shift financials.
Assist with daily service responsibilities as needed.
Communicate effectively with heart-of-house employees and hotel departments.
Ensure completion of all opening and closing procedures.
Lead daily team meetings.
Demonstrate knowledge of Tao Group Hospitality and the luxury hotel environment.
Collaborate with hotel leadership to maintain consistent service standards.
Assist in overseeing the replacement or repair of damaged equipment, furniture, and supplies.
Attend and participate in required training sessions and meetings.
Learn by observing and sharing knowledge, leading by example.
Portray a positive and professional attitude.
Work as part of a team and provide support to team members.
Assist with additional tasks as assigned.

Requirements

Minimum 5 years of previous hospitality experience as an Assistant General Manager, Café Manager, Restaurant Manager, or senior manager within a high-volume café, upscale food and beverage operation, or luxury hotel setting is essential.
Strong guest service foundation, ability to coach and build a team, problem-solving, and leadership skills required.
Demonstrated financial acumen with P&L statements and labor models is desirable.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
Ability to write, read, and verbally communicate.
Must have good positive energy throughout the day.
Must be able to print legibly.
Must be able to stand for extended periods of time.
Must be able to move quickly.
Must be able to push and lift up to 75 lbs. with or without assistance.
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Skills

Guest service
Team leadership
Problem-solving
Financial acumen
P&L statements
Labor models
Organization
Self-motivation
Proactiveness
Attention to detail
Computer proficiency (Microsoft Products)
POS systems
Technology proficiency
Verbal communication
Written communication
Positive energy
Legible printing
Ability to stand for extended periods
Ability to move quickly
Ability to push and lift up to 75 lbs.
Ability to work extended hours, irregular shifts, evenings, weekends, and holidays
Teamwork
Professional and courteous interaction
Confidentiality
Ability to handle fast-paced, busy, and stressful environments

Location

Park Avenue, Manhattan’s NoMad district

Work Type

Full-time
Onsite

Experience Level

Minimum 5 years of previous hospitality experience as an Assistant General Manager, Café Manager, Restaurant Manager, or senior manager

Education Level

Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

About the Company

Now hiring for a new Tao Group Hospitality concept coming to a five-star hotel on Park Avenue in Manhattan’s NoMad district, early 2027.