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About the Role
The Store Director is responsible for the overall leadership, performance, and success of the store. This position provides strategic direction and operational oversight to drive sales, profitability, customer satisfaction, associate engagement, and regulatory compliance. The Store Director leads all store departments and is accountable for creating a safe, customer-focused, and results-driven environment while ensuring execution of company goals and initiatives.
Responsibilities
- Direct and oversee all aspects of store operations.
- Establish clear expectations and performance standards for department leaders and associates.
- Foster a culture of customer service, accountability, teamwork, and operational excellence.
- Lead the store management team in achieving business objectives and company priorities.
- Communicate company initiatives, goals, and operational changes effectively throughout the store.
- Drive store sales, market share growth, and profitability.
- Monitor key performance indicators including sales, gross profit, labor, shrink, and customer metrics.
- Analyze business reports and implement action plans to improve financial performance.
- Develop strategies to maximize sales opportunities and improve operational efficiencies.
- Ensure proper management of budgets, labor allocations, and operating expenses.
- Promote and maintain a customer-first culture throughout all departments.
- Ensure exceptional service standards are consistently delivered.
- Address customer concerns, complaints, and service recovery opportunities promptly and professionally.
- Maintain store conditions that provide a clean, safe, and welcoming shopping environment.
- Champion community involvement and customer relationship initiatives.
- Recruit, hire, train, coach, and develop management and hourly associates.
- Identify and develop future leaders through succession planning and career development.
- Conduct performance evaluations and provide continuous coaching and feedback.
- Promote associate engagement, retention, and recognition programs.
- Build a diverse, inclusive, and high-performance team culture.
- Ensure company merchandising programs, promotions, and seasonal initiatives are executed effectively.
- Oversee inventory management, shrink control, and operational standards across all departments.
- Monitor in-stock conditions and overall store presentation.
- Ensure department leaders maintain high standards of merchandising and execution.
- Drive continuous improvement initiatives that enhance efficiency and productivity.
- Ensure compliance with company policies, food safety standards, labor regulations, and operational procedures.
- Maintain a safe environment for customers and associates.
- Support loss prevention efforts and risk management programs.
- Conduct store audits, inspections, and operational reviews.
- Ensure proper response and follow-up to safety, compliance, and regulatory concerns.
- Represent the store within the local community and support community engagement initiatives.
- Build positive relationships with customers, vendors, and business partners.
- Promote the company's values, mission, and commitment to service.
- Support district and division leadership objectives.
Requirements
- High school diploma or equivalent required.
- Extensive retail management experience required.
- Previous multi-department leadership experience required.
- Proven ability to lead large teams and achieve financial objectives.
- Strong business acumen and analytical skills.
- Excellent leadership, communication, and organizational abilities.
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, and pull up to 50 pounds.
- Frequent bending, reaching, stooping, kneeling, and climbing.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Skills
- Retail operations and strategic business management.
- Financial planning and profit improvement.
- Labor management and workforce development.
- Customer service leadership.
- Merchandising and operational execution.
- Inventory control and shrink management.
- Safety, compliance, and risk mitigation.
- Team building, coaching, and succession planning.
- Change management and organizational leadership.
Location
- Onsite
Work Type
- Full-time
Experience Level
- Extensive retail management experience
- Previous multi-department leadership experience
Education Level
- High school diploma or equivalent
- Associate's or bachelor's degree preferred
Benefits
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
About the Company
- Albertsons Companies is at the forefront of the revolution in retail.
- Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.
- Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.
- We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia.
- Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
- Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us.
- We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Equal Opportunity
- Albertsons is an Equal Opportunity Employer
- This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law.
- Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
- We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).