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About the Role
Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality, and customer service standards.
Responsibilities
- Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
- Acknowledge all customers with a friendly smile and are highly responsive to needs and requests.
- Communicate clearly with each customer in a friendly and courteous way.
- Participate in team service to ensure each customer is served quickly.
- Resolve customer problems with a sense of urgency.
- Accomplish all work assignments with excellence.
- Wrap and stock desserts and supplies.
- Place desserts out for display and monitor inventory of items for sale.
- Keep workstations and areas neat and clean.
- Follow all food safety and sanitation standards.
- Maintain compliance with company operating procedures.
- Ensure product quality and consistency standards are met.
- Report food safety, quality, maintenance, or equipment concerns to leadership.
- Maintain a clean, organized, and safe work environment.
Requirements
- No specific education, work experience, or certifications identified.
Skills
- Customer service-oriented attitude.
- Strong communication skills.
- Follow policies and procedures.
- Takes directions well and hits the ground running.
- Understands expectations of role and works within the boundaries of the role.
- Outgoing, friendly personality.
- Works well with a diverse team and treats people with respect.
- Responds positively to coaching and direction.
- Highly motivated and dependable with a strong work ethic.
- Desire to work in a fast-paced environment.
- Punctual. Arrives ready to work on time.
- Stand and walk for extended periods.
- Frequently use hands and fingers to handle equipment, tools, or food products.
- Reach, bend, stoop, kneel, crouch, and twist.
- Lift and carry up to 25 pounds regularly.
- Occasionally lift up to 50 pounds.
- Push or pull carts, racks, and equipment.
- Work in refrigerated, freezer, and hot production environments.
- Perform repetitive motions throughout the workday.
Work Type
- Fast-paced retail and/or production environment.
Salary/Compensations
- $17- $18 per hour
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid sick time.
- Commuter benefits.
- Voluntary life insurance.
- Short- and long-term disability coverage.
- Employee Assistance Program (EAP).
- LifeMart employee perks.
- Employee discounts.
- Shoes for Crews stipend.
- One complimentary dessert per shift.
- Competitive pay.
About the Company
- Magnolia Bakery, the world’s most famous bakery, opened its first location on a quiet street corner in the heart of New York City’s West Village in 1996.
- From then to now, Magnolia Bakery has been cherished for its fresh-made classic American baked goods and warm, inviting atmosphere.
- Today, Magnolia Bakery operates locations throughout New York City, Los Angeles, and Chicago, serves guests nationwide through its direct-to-consumer shipping business, and has a growing international presence across the Middle East and Southeast Asia.
- Building on nearly three decades of iconic brand recognition, Magnolia Bakery has entered an exciting new chapter of growth through U.S. franchising, expanding its footprint into new markets while continuing its thoughtful global expansion.
- This strategic growth allows more communities to experience the bakery’s signature hospitality and timeless desserts while preserving the quality and neighborhood charm that have defined the brand since 1996.
Equal Opportunity
- We are committed to attracting, developing, and retaining a diverse workforce and providing equal employment opportunities to all qualified applicants and employees.
- Magnolia does not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.
- Upon hire, Magnolia will verify employment eligibility through the federal E-Verify system in accordance with applicable law.