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About the Role
First Choice Coffee Services is seeking a Customer Service Representative to join their team. This role involves processing customer orders, managing inquiries, and supporting daily operations to ensure businesses remain fueled and focused.
Responsibilities
- Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
- Relays customer concerns and requests regarding products, services, and equipment to appropriate team members.
- Generates daily manifests for Route Drivers and Service Technicians using specialized computer software.
- Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
- Dispatches Service Technicians for repair calls and coordinates service installations.
- Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
- Processes and applies payments to customer accounts.
- Communicates sales leads to appropriate branch personnel.
- Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
- Keeps records of customer interactions, processes customer accounts, and files documents.
- Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
- Solicits sales from customers during promotions.
Requirements
- High school diploma or equivalent
- At least 1 year of office experience required
Experience Level
- 1 year of office experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $19.00 - $22.00 per hour
Benefits
- 401(k) and company matching
- Medical, Dental and Vision Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life insurance
- Paid vacation and sick time
- 9 paid holidays
About the Company
- At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions.
- For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.
Equal Opportunity
- Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters.
- Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.