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About the Role

The Director of Public Services is a service-oriented and collaborative leader responsible for designing and implementing a unified, best-in-class vision of public service at the Library for the Performing Arts (LPA). This position oversees all public services and operations, ensuring a high level of service for every patron, from casual visitors to specialized researchers. The Director leads a team of 70 staff members, ensuring patrons can access a broad range of collection formats.

Responsibilities

Develop, articulate and execute a strategic vision for public services, ensuring consistent best practices across all collections.
Create an environment that promotes a seamless user experience and excellent customer service.
Ensure a positive, welcoming, and inclusive environment for all Library users.
Identify, implement, and establish training for staff on new technologies and tools that improve user experiences.
Lead all Librarian and Library Technical Services staff associated with onsite and remote research and public services.
Lead a team of experienced professionals, identifying training needs to support staff empowerment and cross-functional leadership.
Collaborate with LPA’s Deputy Director to compile and analyze public service metrics to understand collection use and evolve services.
Oversee budgets for multiple cost centers.
Encourage a holistic service approach to LPA’s branch, general and special collections.
Collaborate with Curators and senior leadership on evolving education, exhibition, and public outreach initiatives.
Engage with diverse stakeholders, including funders, scholars, and local community members.
Provide expertise on complex reference questions regarding permissions, copyright, and intellectual property for special collections.
Collaborate with Schomburg and HSSRL Public Service counterparts to improve service across the system.
Collaborate with BookOps on branch collection development.
Assist with identifying and pursuing grant and funding opportunities.
Partners with Executive, Deputy, and other Library Directors to create LPA’s strategic plan.
Serve in leadership positions on NYPL-wide working groups and committees.
Perform other related duties as assigned.

Requirements

ALA-accredited Master of Library Science and Information Science or equivalent.
Minimum 10 years of progressively responsible leadership and management experience in a research library or public library.
Extensive, proven track record of successfully managing and mentoring complex teams.
Budget and administrative management experience.
Demonstrated commitment to providing high-quality, patron-centered service in a diverse, urban environment.
Personal connection to the performing arts is preferred.
Demonstrated success leading patron-services operations in libraries, archives, museums, or comparable settings.
Exposure to serving both general audiences and specialized research communities over the course of a career is preferred.
Collaborative, visible leader who builds trust and inspires a team, develops and mentors talent at all levels, and brings staff along through change with clarity, transparency, and care.
Experience providing access to varied collections, which may include books, archival materials, audiovisual materials, or digital resources.
Ability to collaborate across functions, including curatorial, preservation, and technology staff.
Proven ability to build and maintain relationships across departments and divisions.
Demonstrated track record of providing and fostering excellent, patron-forward customer service.
Excellent interpersonal, communication, problem-solving, advocacy, de-escalation, and decision-making skills.
Manages staff, including managers and managers of managers.

Skills

Operational Leadership
Team Leadership
Collections Access
Collaboration
Patron-First Orientation
Interpersonal skills
Communication skills
Problem-solving skills
Advocacy skills
De-escalation skills
Decision-making skills

Location

Library for the Performing Arts

Work Type

Full Time
largely onsite with the option of occasional remote work
Some evenings and Saturdays required

Experience Level

Minimum 10 years of progressively responsible leadership and management experience

Education Level

ALA-accredited Master of Library Science and Information Science or equivalent

Salary/Compensations

$170,000 - $185,000 / year

About the Company

For more than 125 years, The New York Public Library (NYPL) has been an essential provider of books, information, ideas, and education.
With collections numbering more than 56 million items and serving more than 16 million patrons in person each year and millions more online, NYPL’s reach is both local and global.
Our mission is to inspire lifelong learning, advance knowledge, and strengthen our communities.
At our world-class research centers–including the Humanities and Social Sciences Research Library at the Stephen A. Schwarzman Building, the Library for the Performing Arts, and the Schomburg Center for Research in Black Culture–expert staff facilitate the work of our diverse communities, offering inspiring reading rooms, exhibitions, fellowships, and a dynamic range of research services.
We are proud to be the most public and widely used research library in the world.
Located at Lincoln Center, The New York Public Library for the Performing Arts (LPA) houses one of the world's most extensive combinations of circulating, reference, and rare archival collections in its field.
As a vital cultural anchor, LPA is dedicated to documenting, preserving and making accessible the histories of dance, theatre, music and recorded sound, while serving as a hub for artists, scholars, and the public.

Equal Opportunity

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees.
When making a determination as to the appropriate salary for a candidate, we consider a variety of factors, such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills.
No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).