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About the Role
The Development Officer is responsible for managing and growing a portfolio of individual donors, focusing on small, mid-level, and monthly giving. This role is crucial for building meaningful relationships with donors, ensuring they feel valued, informed, and connected to The Stop's mission. The position involves coordinating individual giving campaigns, managing donor relations and database activities, and leveraging data to enhance fundraising outcomes.
Responsibilities
- Plan and execute individual giving strategies and campaigns to grow revenue, engage donors, and strengthen retention.
- Coordinate individual giving programs, including monthly, small, and mid-level giving, focusing on donor engagement, stewardship, upgrades, renewals, and program growth.
- Manage fundraising campaigns across digital, direct mail, telephone, and SMS channels.
- Oversee relationships with third-party vendors for effective and cost-efficient campaign execution.
- Monitor campaign performance, research trends, and identify opportunities for fundraising improvement.
- Provide excellent donor service as a primary contact for individual donors and prospects giving under $5,000.
- Manage the donor stewardship cycle, including timely acknowledgements, tax receipting, personalized communications, and donor reporting.
- Coordinate volunteers supporting donor stewardship initiatives.
- Maintain accurate donor records in the CRM database, ensuring proper recording of gifts and interactions.
- Generate database queries and reports, analyze fundraising and donor data, and monitor campaign performance.
- Collaborate with Communications & Marketing and Program teams to develop donor communications and support fundraising initiatives.
- Assist with planning and executing donor cultivation events and supporting broader Development team activities.
- Contribute to a positive and collaborative team environment, taking initiative and supporting colleagues.
- Perform other tasks as required.
Requirements
- Minimum three years of experience in a technical and/or customer service role.
- Experience in fundraising, donor relations, or the non-profit sector is an asset.
- Comfortable working with databases, CRM systems, and digital platforms.
- Ability to learn new systems and tools quickly.
- Strong data management and analytical skills.
- Experience generating reports and working with spreadsheets.
- Excellent interpersonal, written, and verbal communication skills.
- Strong customer service orientation.
- Ability to build positive relationships and communicate impact through storytelling.
- Strong attention to detail, sound judgment, and ability to manage multiple priorities.
- Ability to take initiative and follow through on commitments.
- Positive, team-oriented approach.
- Ability to work independently and collaborate effectively with colleagues and external partners.
- Ability to adapt to changing priorities.
- Genuine interest in The Stop's mission and a desire to contribute to positive community change.
- Demonstrated commitment to anti-racism, anti-oppression, equity, and ethical, community-centred fundraising practices.
- Perform all duties as assigned.
Skills
- Technical aptitude
- Data management
- Analytical skills
- Interpersonal skills
- Written communication
- Verbal communication
- Customer service
- Relationship-building
- Storytelling
- Attention to detail
- Judgment
- Prioritization
- Initiative
- Follow-through
- Collaboration
- Adaptability
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Minimum three years of experience
About the Company
- From our origins as one of Canada’s first food banks in the 1980’s, The Stop has blossomed into a thriving community hub where neighbours participate in a broad range of programs that provide healthy food, foster social connections, build food skills, and promote civic engagement.
- We believe that nutritious, sustainable, and culturally appropriate food is a human right for all.
- At The Stop, we hire people who are passionate, dedicated and love what they do.
- We have a mindset of community support and a culture of collaboration, passion and dedication.
- Our goal is to deliver, both to our community and to our employees.
- We are excited to foster an environment that allows people to meet challenges and provides the opportunity to make an impact on the community within which we operate.