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About the Role
As an Access Associate, you will be responsible for administrative support duties including greeting patients, performing check-in/check-out, and processing payments. This role requires a warm and inviting disposition as you are the first point of contact for patients and their families.
Responsibilities
- Manage incoming calls while providing necessary information.
- Greet patients and provide direction as needed.
- Schedule patient appointments.
- Complete the patient registration process.
- Verify insurance eligibility/coverage.
- Obtain necessary precertification/authorization when applicable.
- Collect and process payments.
Requirements
- Intermediate computer skills.
- Excellent customer service skills.
- Excellent communication skills.
- Prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs.
- Fine motor skills necessary for computer work, writing, and telephone use.
- Clear visual and auditory ability.
- Extended concentration, frequent interruptions, independent decision-making, and information processing.
- May require flexible hours, TB screening, or a valid driver’s license.
Skills
- Customer Service
- Communication
Location
- Rochester
- Unity Hospital
- 14626
Work Type
- Per-diem
- 24 hours in a six-week schedule
- Every other weekend either Saturday or Sunday
Education Level
- 2-year degree or equivalent combination of education and work experience preferred
Salary/Compensations
- $18.25 - $20.50
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.