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About the Role

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. This role passionately cross-trains and works in all assigned areas, serving as a mentor or trainer for peers.

Responsibilities

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
Knows the patient flow processes in each area.
Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
Verifies patient eligibility for insurance coverage and benefit levels for services.
Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
Establishes patient liability and advises patient of deposit requirements per policy.
Negotiates payment arrangements with patient where necessary per policy.
May be responsible for cashiering duties following established policies and procedures.
Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs.
Escalates potential service issues to management when necessary.
Adheres to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
Conducts formal, documented training and serves as a resource to others.
Proactively accepts new responsibilities as identified by leadership.
Performs revenue cycle duties at multiple areas/locations as assigned.

Requirements

2 years of healthcare or customer service experience or education equivalency required.
Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Maintain a professional demeanor in a stressful and emotional environment.
Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing and computer navigational skills.
Basic computer skills and Microsoft Office.

Skills

Listening skills
Interpersonal skills
Communication skills
Telephone etiquette
Empathy
Customer service skills
Time management
Data entry
Typing
Computer navigation
Microsoft Office

Work Type

Part-Time

Experience Level

2 Years of Experience

Education Level

H.S. Diploma/GED Equivalent

Benefits

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

About the Company

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities.
Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.

Equal Opportunity

We believe that all people should feel welcomed, valued and supported.