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About the Role
Provide on-site technical support for Nordson Polymer Processing Systems equipment, including extrusion dies, screen changers, melt pumps, and pelletizers. Lead startup, commissioning, maintenance, troubleshooting, and customer training as the primary technical representative.
Responsibilities
- Travel independently to domestic and international customer sites.
- Review project drawings and equipment configurations.
- Prepare required tools, equipment, and safety supplies.
- Support installation, startup, commissioning, troubleshooting, repair, and preventive maintenance of Nordson PPS equipment.
- Train customers on safe equipment operation and maintenance.
- Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.
- Perform hands-on service using appropriate tools and equipment.
- Document service work, equipment condition, and recommendations in service reports.
- Maintain installed equipment records and customer feedback in CRM or service management systems.
- Provide remote technical support via phone, email, or Teams.
- Partner with internal teams to resolve customer issues.
- Prepare service quotations and recommend service scope, spare parts, and upgrades.
- Follow Nordson and customer safety requirements.
- Perform other duties as assigned.
Requirements
- Associate or two-year technical degree in mechanical, electrical, mechatronics, industrial technology, or a related field preferred; equivalent hands-on experience may be considered.
- Five or more years of experience in plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service preferred.
- Demonstrated mechanical and electrical troubleshooting experience in industrial plant environments.
- Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.
- Experience with Microsoft Office.
- CRM experience, such as C4C or Salesforce, or service management system experience preferred.
Skills
- Strong mechanical aptitude and hands-on equipment maintenance, assembly, adjustment, and troubleshooting skills.
- Strong electrical knowledge, including troubleshooting sensors, wiring, drives, controls, and related components.
- Working knowledge of hydraulic systems, schematics, and troubleshooting.
- Knowledge of PLCs, PID controls, process control integration, and AC/DC drives.
- Ability to interpret mechanical, electrical, hydraulic, assembly, and tooling drawings, schematics, specifications, and manuals.
- Ability to diagnose extrusion, filtration, melt delivery, pelletizing, and tooling performance issues and recommend practical solutions.
- Clear, professional communication skills.
- Customer-focused approach.
- Ability to stay organized and solution-oriented under pressure.
- Ability to prioritize tasks, adapt to changing travel plans, and make sound technical decisions independently.
- Strong writing skills for service reports and recommendations.
- Ability to quickly learn new equipment, processes, systems, and applications.
Location
- Domestic
- International
Work Type
- Field Service
- On-site
Experience Level
- Five or more years of experience preferred
Education Level
- Associate or two-year technical degree preferred
About the Company
- Nordson Polymer Processing Systems (PPS) provides on-site technical support for extrusion dies and tooling, screen changers, melt pumps, process valves, underwater and water ring pelletizers, cleaning ovens, and auxiliary equipment.
Equal Opportunity
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.