Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Patient Access Representative - Emergency Room (Days 7a-3p) role.

Rezi rewrites your resume against Stony Brook University's job description. Free.

Tailor your resume to this Patient Access Representative - Emergency Room (Days 7a-3p) role.

Rezi rewrites your resume against Stony Brook University's job description. Free.

Tailor my resume

Don't guess if your resume is good enough.

See how it scores against the Patient Access Representative - Emergency Room (Days 7a-3p) posting at Stony Brook University — free, in seconds.

Don't guess if your resume is good enough.

See how it scores against the Patient Access Representative - Emergency Room (Days 7a-3p) posting at Stony Brook University — free, in seconds.

Get my score

About the Role

Patient Access Representatives at Stony Brook Medicine are responsible for completing diverse and specialized duties to support the Revenue Cycle, Compliance, and Patient Experience through accurate and efficient registration, financial screening, verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge of patient care, and the ability to respond to changing patient needs ethically and with a high standard of excellence. The Patient Access Representative in the Emergency Room is a key member of the Patient Access Services team, interacting professionally and respectfully with customers, providing excellent service, and adhering to strict confidentiality and organizational policies.

Responsibilities

• Supports activities to ensure excellence in throughput and patient experience for emergency room visits, admissions, observation and transfer patients.
• Completes high-volume complex bedside patient registration.
• Completes pre-arrival, pre-registrations and registrations using various computer systems for all inter and intra-facility transfers.
• Maneuvers a workstation on wheels through patients’ rooms within the designated registration area.
• Communicates in a professional manner with patients and patient families experiencing serious health issues and emotional events.
• Secures required patient demographic information, correct documentation of admission source, mode of arrival, patient type and insurance coverage.
• Verifies coverage eligibility and determines patient cost share, taking payments at point of service.
• Provides financial guidance and excellence in Financial Care to patients and their representatives.
• Presents information about benefit coverage and cost share responsibilities.
• Provides information on financial assistance services to self-pay patients, collecting required deposits when appropriate.
• Ensures that compliance regulations are met, presenting and obtaining consent and regulatory signatures.
• Maintains and requires appropriate documents (e.g., copies of photo ID and insurance documents).
• Witnesses general consents, agreements, and acknowledgements.
• Reviews registrations for completeness and correctness.
• Utilizes worklists to conduct incomplete registration, verification or ineligible insurance follow up.
• Uses available enterprise resources to ensure encounters are bill ready.
• Manages adjustments in workflow priorities in response to changing patient census and acuity.

Requirements

• Associate's Degree with one year of working experience in a customer service, public health, healthcare, or related industry such as insurance.
• In lieu of degree, 2 years’ of demonstrated excellence working in a customer service, call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
• Must be able to maneuver a workstation on wheels through patients’ rooms within the designated registration area.
• Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events.
• Verification of degree (e.g., diploma or official transcript) is required.
• Successfully complete pre-employment physical examination and obtain medical clearance.
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen.
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Skills

• Excellent communication skills
• Interpersonal skills
• Knowledge and understanding of patient care
• Bilingual in English and Spanish (Preferred)
• Health care insurance billing and/or hospital patient access, intake, registration experience (Preferred)
• Familiarity with medical insurance benefits (Preferred)
• Demonstrated experience with EMR computerized registration, financial, IT systems (Preferred)
• Knowledge of medical terminology (Preferred)
• Previous experience as a patient access representative in an Emergency Room environment (Highly Preferred)

Location

• Stony Brook Medicine

Work Type

• Full-time
• Onsite

Experience Level

• One year of working experience in a customer service, public health, healthcare, or related industry such as insurance.
• 2 years’ of demonstrated excellence working in a customer service, call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.

Education Level

• Associate's Degree

Salary/Compensations

• The salary range for this position is listed below. This range reflects Stony Brook University Hospital’s good faith and reasonable estimate of potential compensation at the time of posting.
• The final offer will be determined based on the candidate’s verified years of relevant, comparable experience.

Benefits

• Generous leave
• Health insurance
• Participation in the state pension system

About the Company

• Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care. It includes our Health Sciences schools — Medicine, Dental, Health Professions, Nursing and Social Welfare — a Program in Public Health, as well as Stony Brook University Hospital, Stony Brook Children’s Hospital, Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, and more than 200 community-based healthcare settings throughout Suffolk County.
• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

Equal Opportunity

• Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
• In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.