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About the Role
The Business Systems Analyst, Technology Risk is part of the First Line of Defence, supporting the effective delivery and continuous improvement of technology risk processes, systems, data, and reporting. This role collaborates with Technology Risk, Cybersecurity, Technology, and business stakeholders to understand needs, translate them into requirements, and support practical solutions, ultimately strengthening risk governance and improving data quality.
Responsibilities
- Engage stakeholders to understand business needs, pain points, risks, and desired outcomes for Technology Risk processes and tools.
- Elicit, analyze, document, and validate business, functional, data, reporting, and integration requirements.
- Translate business needs into user stories, process flows, acceptance criteria, data definitions, and solution requirements.
- Assess current-state processes and recommend practical improvements that strengthen controls, reduce manual effort, and improve the user experience.
- Support solution design, configuration, implementation, and adoption in partnership with product owners, technology teams, vendors, and risk stakeholders.
- Support technology risk processes, including risk assessments, control assessments, issue and action tracking, risk acceptance and exceptions, key risk indicators, and regulatory or audit activities.
- Maintain process documentation, data dictionaries, business rules, standard operating procedures, templates, and traceability between requirements and delivered solutions.
- Analyze technology risk data to identify trends, gaps, inconsistencies, and opportunities to improve data quality and reporting.
- Develop and maintain dashboards, metrics, and management reports that translate technology risk information into clear business insights.
- Help ensure processes and solutions align with enterprise policies, standards, risk frameworks, and applicable regulatory requirements.
- Develop test plans and test cases, coordinate user acceptance testing, document results, and support defect triage and resolution.
- Facilitate workshops, interviews, and working sessions to build consensus, resolve requirement gaps, and support informed decisions.
- Communicate requirements, process changes, delivery status, risks, dependencies, and decisions clearly to technical and non-technical audiences.
- Support change impact assessments, training materials, user guidance, implementation readiness, and post-implementation reviews.
- Build trusted relationships across Technology Risk, Cybersecurity, Technology, Internal Audit, Compliance, and business teams.
Requirements
- Bachelor’s degree in business, information systems, computer science, engineering, risk management, or a related field.
- 3–5 years of experience in business systems analysis, technology risk, cybersecurity, governance, risk and compliance, or a related discipline; experience in financial services is preferred.
- Demonstrated experience eliciting and documenting requirements, mapping processes, defining user stories and acceptance criteria, and supporting solution delivery.
- Experience supporting GRC, risk, audit, compliance, workflow, or reporting platforms and working with structured risk and control data.
- Strong analytical and problem-solving skills, including the ability to reconcile data, identify root causes, and convert findings into practical recommendations.
- Experience with reporting and analysis tools such as Excel and Power BI; familiarity with SQL, data visualization, or system integrations is an asset.
- Working knowledge of technology risk and cybersecurity concepts and relevant frameworks and standards, such as NIST, ISO 27001, COBIT, and CIS Controls.
- Relevant certifications such as CBAP, CCBA, PMI-PBA, CRISC, CISA, CISM, or equivalent are considered an asset.
Skills
- Business Analysis
- Solution Delivery
- Technology Risk Processes
- Data Analysis
- Reporting
- GRC Platforms
- Excel
- Power BI
- SQL
- Data Visualization
- System Integrations
- NIST
- ISO 27001
- COBIT
- CIS Controls
- Analytical Skills
- Problem-Solving Skills
- Stakeholder Management
- Communication Skills
- Continuous Improvement
Location
- Toronto
- Winnipeg
Work Type
- Hybrid
Experience Level
- 3-5 years
Education Level
- Bachelor's degree
Salary/Compensations
- $64,000 - $85,000
Benefits
- Competitive base salary
- Performance-weighted bonus
- Education/career support
- Employee Share Purchase Plan with employer matching
- Competitive health and dental coverage
- Flexible plan for you and your family
- Short-term & long-term disability plans
- Voluntary Defined Contribution Pension Plan
- Paid volunteer days
- Competitive time off
- 10 wellness days off
- WorkPerks discount program
- Hybrid & flex work arrangements
About the Company
- IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025.
- It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
- Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
- Mackenzie Investments is recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers.
- Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
- Join our team to engage in continuous learning and skill development in a supportive environment.
- Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!
- Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.
Equal Opportunity
- IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
- Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.