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About the Role

Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process, which may include assessing health history, answering medical questions, referring donors to medical staff, and performing health screening tests. May educate new donors on therapeutic products, explain the screening process, and provide information on center policies. Ensures accurate recording of donor data and maintains a clean, safe work environment.

Responsibilities

Greet donors at the plasma collection center.
Conduct registration procedures to verify donor suitability for the plasma pheresis process.
Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
Assess self-administered health history.
Answer basic medical questions associated with the donation process.
Refer donors to medical staff when appropriate.
Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
Perform finger stick to obtain a sample for hematocrit and total protein levels.
Educate new donors on the use of therapeutic products made from donated plasma (upon training completion).
Explain the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition to new donors.
Ensure all donor questions are answered timely, accurately, and professionally.
Register applicant and transfer donors (based on training and operational needs).
Answer the telephone and callers' questions or transfer calls to appropriate staff.
Maintain alertness to any donor reaction during or after the pheresis process and notify appropriate staff.
Alert Group Leader or Supervisor of donor flow issues.
Ensure accurate recording of donor data in the electronic donor information management system.
Understand policies and procedures associated with hyper immune programs.
Maintain a clean and efficient work environment.
Ensure sufficient operating supplies and forms are available.
Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promote safety in all actions.
Maintain confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Understand, remember and apply oral and/or written instructions.
Understand and follow basic instructions and guidelines.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel and have high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Fast-paced environment with frequent interruptions.
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Skills

Bilingual skills may be required

Work Type

Full-time

Experience Level

Minimum of three (3) months experience in a clerical or customer service related position

Education Level

High school diploma or equivalent

Salary/Compensations

$16.61/hour - $18.13/hour

Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About the Company

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe.
CSL Plasma is a subsidiary of CSL, a global biopharma company.
Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries.
The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.
Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.
Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Equal Opportunity

CSL is an Equal Opportunity Employer.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.