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About the Role
Customer Service Attendants are the first point of contact and resource for anyone entering the hospital. They are responsible for welcoming guests in a friendly, efficient, and courteous manner, with a focus on safety, service, and confidentiality. They assist guests with inquiries, directions, and initial questions by providing exceptional customer service and actively engaging patients and families.
Responsibilities
- Cordially greet all visitors and patients upon arrival and before departure.
- Ascertain patients' and/or visitors' needs and direct them accordingly.
- Promptly assist patients entering or exiting vehicles using safe patient handling techniques.
- Monitor the overall appearance of the hospital entrance.
- Escort or transport guests who need help to their destination within the hospital.
- Open doors, offer wheelchair assistance, and carry packages and luggage for guests.
- Contact Security, Environmental Services, or Facilities Management for assistance when necessary.
- Maintain a professional appearance, being neat and well-groomed, and wear the proper uniform at all times.
- Operate the Courtesy Cart safely and abide by Cart protocols and guidelines.
- Keep the front driveway clear and unobstructed for patient and visitor drop-off and pick-up.
- Park customers' vehicles when necessary.
- Maintain strict confidentiality of work information in accordance with HIPPAA.
- Abide by all Arnot Health policies and procedures.
- Follow infection control guidelines and direct patients to do the same.
- Attend all annual mandatory educational programs as required by position.
- Understand and demonstrate the importance of satisfying the needs of the customer/patient by interacting in a friendly and caring way, being attentive to needs, and taking the initiative to maintain communication for a secure and pleasant experience.
Requirements
- High school diploma or equivalent experience required.
- Six months experience in a service type industry that includes direct customer contact is desirable.
- Must possess a clean/valid New York or Pennsylvania Driver's License.
- Must be able to stand and walk for extended periods in all types of weather.
- Able to lift a minimum of 40lbs.
- Able to climb steps.
Skills
- Customer service
- Safety
- Confidentiality
- HIPAA
- Infection control
Location
- Elmira, NY
Work Type
- Onsite
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $16.00 per hour
Benefits
- Competitive wages
- Comprehensive benefits
- Professional development opportunities
About the Company
- Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania.
- Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier.
- Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.
- Arnot Health is a member of Centralus Health, a community-based integrated delivery system.
- Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.
- Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong.
- At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship.
- Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.
- We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive.
- Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.
- Learn more at www.arnothealth.org.
Equal Opportunity
- Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
- We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.
- We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
- If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at talentacquisition@cayugahealth.org.