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About the Role
The Technician Field Services I is responsible for performing entry-level maintenance, troubleshooting, and repair of gaming equipment at customer locations. This position supports casino operations throughout the Finger Lakes region, ensuring equipment reliability and delivering excellent customer service in a fast-paced environment.
Responsibilities
- Perform troubleshooting, maintenance, and basic repairs of gaming equipment to ensure continuous and reliable operation.
- Diagnose and resolve equipment malfunctions through basic technical troubleshooting, cleaning, adjustments, and replacement of defective components.
- Support the installation, servicing, and preventive maintenance of gaming equipment at assigned casino locations.
- Respond to service requests promptly, prioritize technical issues, and minimize equipment downtime.
- Maintain accurate documentation of service activities, equipment issues, repairs, and resolutions.
- Communicate effectively with customers, casino personnel, and internal technical teams regarding equipment issues and service updates.
- Maintain tools, replacement parts, and equipment in an organized manner and follow established inventory procedures.
- Collaborate with technical teams and escalate complex issues when necessary to ensure timely resolution.
- Travel to additional casino locations within the assigned service area as needed.
- Follow all company policies, safety guidelines, technical procedures, and applicable gaming regulations while maintaining a professional image of IGT.
Requirements
- High school diploma or GED equivalent required.
- Entry-level technical experience in equipment maintenance, repair, troubleshooting, or a related field.
- Previous experience in customer service or a customer-facing technical position is preferred.
- Must possess a valid driver's license and have reliable transportation to travel between assigned customer locations.
- Ability and willingness to work a Monday–Friday schedule, currently 7:00 AM–3:30 PM, with rotating on-call responsibilities every other week, including nights and weekends.
- Ability and willingness to travel to other casino locations within the assigned region and attend required training in Las Vegas, NV.
- Must be able to lift and carry equipment weighing up to 50 pounds, climb ladders, and perform physically demanding tasks associated with equipment servicing.
Skills
- Basic technical and mechanical aptitude, including the ability to troubleshoot and resolve equipment issues.
- Basic computer literacy and familiarity with technical tools and equipment.
- Strong customer service and interpersonal communication skills.
- Excellent problem-solving skills and ability to remain professional when handling challenging customer situations.
- Ability to work independently with minimal supervision while collaborating effectively with a team.
- Strong organizational and time-management skills, including the ability to prioritize multiple service requests.
- Ability to follow technical instructions, established procedures, and safety guidelines.
- Technical or vocational training in electronics, computer systems, or a related field is a plus.
- Experience with gaming equipment, electronics, IT support, electrical systems, or similar technical environments is a plus.
- Entry-level networking knowledge is a plus, but not required.
Location
- Farmington, NY
- Finger Lakes region
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High school diploma or GED equivalent
- Technical or vocational training
Benefits
- 401(k) savings plan with company contributions
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Paid time off
- Tuition reimbursement
- Other wellness programs
About the Company
- IGT is the global leader in gaming.
- IGT delivers thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
- With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve.
Equal Opportunity
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged.
- IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.