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About the Role
The Guest Service Manager oversees front desk and guest services operations to ensure exceptional guest experiences. This role involves supervising staff, handling guest concerns, managing room inventory, and coordinating with departments to meet guest needs efficiently. The manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service.
Responsibilities
- Assign duties and shifts to associates and observe performance.
- Ensure proper cash and key control procedures are followed.
- Answer inquiries pertaining to hotel policies and services.
- Attend staff meetings to discuss company policies and guest complaints.
- Perform Front Desk duties as needed.
- Exceed Guest expectations by providing exemplary service.
- Provide guests with information pertaining to available services and hours of the hotel.
- Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
- Ensure all brand standards and initiatives are implemented and followed.
- Perform administrative tasks including monitoring service trends, processing department payroll, and maintaining supply inventory.
- Maintain up to date records and files.
- Ensure the cleanliness of the Front office, lobby and surrounding areas.
- Assist in checking all fixtures, equipment and conditions for proper operations and maintenance.
- Directly supervises associates in the Front Office Department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Requirements
- One to three years related experience and/or training.
- The associate must be able to occasionally lift and/or move up to 50 pounds.
- While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals.
- The noise level in the work environment is usually moderate.
- The associate works in an environment open to the general public.
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- Associate's degree (A. A.) or equivalent from two-year college or technical school
About the Company
- At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration.
- Our team provides exceptional service and creates memorable experiences for both our guests and employees.
- Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
- We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role.
- Come grow with us at Indus Hospitality Group!