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About the Role

The Technical Services & Equipment Manager leads technicians responsible for the installation, maintenance, troubleshooting, and repair of vending machines, micro market equipment, coffee systems, and related technology. This role focuses on technician performance, equipment reliability, service completion, repair quality, and cost management, requiring technical expertise, people management skills, and data-driven improvements.

Responsibilities

Lead and manage technicians responsible for installation, maintenance, troubleshooting, and repair.
Recruit, hire, onboard, and retain qualified technicians.
Create and manage daily and weekly technician schedules, assigning work based on skills, availability, and workload.
Set performance expectations, conduct evaluations, provide coaching, and implement corrective actions.
Assess technical skills, maintain training plans, and develop technicians in troubleshooting, installation, preventive maintenance, safety, and customer service.
Oversee equipment installations, repairs, relocations, removals, and preventive maintenance.
Schedule and prioritize service calls, preventive maintenance, installations, and repairs.
Provide hands-on diagnosis and repair support for complex technical issues.
Establish repair and testing standards, ensuring equipment is ready for deployment.
Investigate recurring failures and repeat calls to identify root causes and implement corrective actions.
Ensure technicians accurately record service ticket information.
Manage parts, tools, and service supplies, establishing stocking levels and inventory controls.
Track equipment condition, repair history, warranty coverage, and readiness, recommending actions.
Monitor labor, overtime, parts, and vendor repair costs against the service budget.
Maintain organized maintenance areas and enforce safe equipment handling procedures.
Coordinate with Operations on installations, equipment availability, and maintenance schedules.
Coordinate with IT on troubleshooting and escalation of technical issues.
Communicate service status and resolution plans with Customer Service.
Partner with equipment manufacturers and vendors on technical support and training.
Establish service targets and maintain performance dashboards.
Validate data quality, identify performance gaps, and track improvement against key measures.

Requirements

Minimum five years of hands-on equipment installation, repair, and maintenance experience.
At least two years of technician supervision or service team leadership.
Demonstrated technical troubleshooting skills, including reading wiring diagrams and using diagnostic tools.
Ability to coach technicians and verify repair quality.
Demonstrated experience managing service KPIs, ticket workflows, staffing, hiring, and performance management.
Strong communication and cross-functional problem-solving skills.
Proficiency with service management systems, VMS platforms, Microsoft Excel, and other Microsoft applications.
Valid driver’s license and ability to meet company driving requirements.
Ability to perform essential duties with or without reasonable accommodation.

Skills

Technical troubleshooting
People management
Performance management
Service KPI management
Cross-functional problem-solving
Reading wiring diagrams
Using diagnostic tools
Coaching technicians
Service management systems
VMS platforms
Microsoft Excel
Microsoft applications

Location

Liverpool, New York
On-site at HQ

Work Type

Full-time
On-site

Experience Level

Minimum five years of hands-on experience
At least two years of leadership experience

Education Level

High school diploma or equivalent required
Technical degree, trade training, or relevant certifications preferred

Salary/Compensations

$90000 per year - $125000 per year

Benefits

Weekly pay
401K with company match
Employee Assistance Program
Medical, Prescription, Dental, and Vision Plans
FSA/HSA
Ongoing training and development programs
Bonus Programs for eligible positions

About the Company

Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations.
Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.
Recognized by NAMA and our peers as Operator of the Year, we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.
Our Mission: To create moments of happiness through customized hospitality experiences that delight guests and bring people together.
Our Vision: To be the best in the industry at elevating hospitality experiences for places where people want to be.
Our Values: F.I.R.S.T. (Family, Integrity, Responsiveness, Service Excellence, Teamwork).

Equal Opportunity

American Food & Vending is an Equal Opportunity Employer.