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About the Role
Globality is seeking a Sr. Customer Value Manager to manage enterprise client relationships and lead a team of Customer Success professionals in EMEA. This player/coach role involves owning strategic accounts, setting value realization standards, and driving expansion goals for the region.
Responsibilities
- Own the value realization strategy for accounts, setting success criteria, tracking value, and presenting outcomes to executive sponsors.
- Drive expansion goals for the portfolio and team, building account growth plans and pipeline with sales and partner teams.
- Report on NRR, gross retention, expansion pipeline, NPS, and account health, translating data into actions.
- Build trusted advisor relationships with procurement leaders, finance, and business stakeholders.
- Support clients through enterprise-wide adoption, contributing to training, flagging risks, and supporting escalations.
- Solve complex client needs with existing functionality and share customer input with sales, product, and engineering.
- Build, manage, coach, and develop a team of Customer Success professionals in EMEA, including hiring and career development.
- Build and maintain scalable processes and playbooks for value reviews, health scoring, renewal readiness, and expansion plays across EMEA.
- Run account and pipeline reviews, and step into key client moments to model the standard.
- Build and grow an EMEA customer community, including executive roundtables, peer forums, and events.
- Turn community engagement into advocacy, references, and expansion opportunities.
Requirements
- 6+ years in customer success, account management, consulting, or other client-facing roles, owning retention and expansion outcomes for enterprise accounts.
- Experience in procurement and sourcing required.
- 2+ years of experience managing, mentoring, or leading team members.
- Experience building processes, teams, and customer programs in a growing region, ideally EMEA.
- Demonstrated success growing revenue within existing accounts and building executive business reviews that tie product usage to quantified business outcomes.
- AI-forward mindset, with fluency in applying AI to account management, team leadership, and client value.
- Ability to influence stakeholders at all levels, including C-suite sponsors.
- Ability to work from account health, usage, and financial metrics (NRR, GRR, NPS) to guide decisions.
- Undergraduate degree required (ideally engineering, economics, supply chain, or business).
- Advanced proficiency in Microsoft PowerPoint, Excel, and Word.
Skills
- Customer Success
- Account Management
- Consulting
- Procurement
- Sourcing
- Team Leadership
- Process Building
- Customer Program Development
- Revenue Growth
- Executive Business Reviews
- AI Application
- Stakeholder Influence
- Financial Metrics Analysis
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Location
- EMEA
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- 6+ years
- 2+ years management experience
Education Level
- Undergraduate degree
About the Company
- Globality is the autonomous sourcing platform to manage the entire intake to award process.
- Our platform interprets purchase intent, generates sourcing materials, evaluates suppliers, and executes negotiation strategies without manual intervention.
- The opportunity is enormous. Enterprise procurement is one of the last major business functions to be transformed by AI.
- We're not optimizing at the margins — we're fundamentally rethinking how trillions of dollars get spent.
- Our leadership team brings decades of experience from leading global enterprises, and our culture is built for people who want real ownership, not titles.
- This isn't a role where you execute someone else's playbook. You'll shape the strategy, build the programs, and see the direct business impact of your work.
Equal Opportunity
- We are an equal opportunity employer.
- We believe diversity makes our team better and that discrimination based on race, gender, or anything else is self-defeating.