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About the Role

ACDC is seeking a Community Safety Associate to support temporary mobile warming shelter operations throughout New York City's five boroughs during cold weather activations. This position combines community engagement, safety monitoring, guest support, conflict prevention, and mobile operations to help ensure a safe and welcoming environment for vulnerable populations seeking temporary shelter services. The Community Safety Associate plays an important role in maintaining order, assisting guests, monitoring safety concerns, documenting incidents, supporting emergency response activities, and operating company-provided vehicles as needed during scheduled routes.

Responsibilities

Help maintain a safe, respectful, and welcoming environment for shelter guests.
Assist with guest check-in, boarding, and shelter capacity management.
Observe and report safety concerns and operational issues.
Utilize verbal de-escalation techniques when addressing conflicts.
Coordinate with supervisors and emergency services during urgent situations.
Complete incident documentation and activity reports.
Conduct safety inspections of mobile shelter environments.
Support emergency shelter operations throughout NYC.
Operate company-provided Sprinter vans during assigned routes.
Assist vulnerable populations with professionalism, dignity, and compassion.

Requirements

Must be 25 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required.
Must pass company and any applicable client background check and reference check upon offer of employment.
Valid Driver’s License & insurance in your name
Ability to remain calm and professional in high-stress situations
Strong communication and interpersonal skills
Ability to follow written and verbal procedures
Willingness to work flexible hours, 12 hour shifts

Skills

Experience working with homeless, at-risk, or vulnerable populations preferred.
Understanding of trauma-informed care and de-escalation techniques.
Strong verbal communication, interpersonal, and conflict resolution skills.
Ability to maintain professionalism and composure in high-stress situations.
Comfortable working in diverse environments with individuals of all backgrounds.
Must be able to exercise sound judgment and patience when handling sensitive situations.
Crisis Intervention Team (CIT)
Mental Health First Aid
FEMA ICS 100, 200, 700
CPR/AED
First Aid
NARCAN administration
Defensive Driving Certification
Security or Public Safety certifications

Location

New York City's five boroughs

Work Type

Temporary
Full-Time

Experience Level

2+ years of progressively responsible experience in public safety, emergency response, community outreach, behavioral health, homeless services, law enforcement, fire service, EMS, or related field required.
2+ years experience operating passenger vans or fleet vehicles and maintaining a safe driving record required.
2+ years Demonstrated experience managing potentially volatile situations, conducting risk assessments, utilizing de-escalation techniques, and engaging respectfully with vulnerable populations in community-based settings required.
At least 1 year experience as a Security/Safety Guard
5+ years experience within an Incident Command System (ICS) environment strongly preferred
5+ years experience in law enforcement, fire/EMS, military police, emergency management, or hospital security
Experience with homeless services or shelter operations
Experience with Security, safety monitoring, or site control
Experience with Social services, behavioral health, or crisis response
Experience with Emergency management or disaster response

Education Level

High School Diploma or GED
Bachelor's degree in Human Services, Criminal Justice, Emergency Management, Public Health, or related field preferred.

Salary/Compensations

$25-$28 an hour

Benefits

Regular status positions will receive these benefits

About the Company

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients.
Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.
MISSION: Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.
VISION: In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve.
Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.
The position will be guided by ACDC’s Corporate Values Platform in all activities.

Equal Opportunity

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.
Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at hr@acdisaster.com.
We use E-Verify for all candidates who are offered and accept a position with us.
As part of our recruitment process, we may use technology-assisted tools, including AI-enabled systems, to support application review and candidate evaluation.
Hiring decisions are made with human oversight and consideration.