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About the Role

The Desk Clerk is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. This position has an on-duty paid rest and meal period requirement.

Responsibilities

Monitor, record, follow-up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel.
Screen, document, and record all visitors to confirm authorization on the property.
Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
Respond to property emergencies and incidents and escalate to the appropriate chain of command.
Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command.
Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
Assist tenants in completing work orders, incident reports and filing complaints/grievances.
Attend online and in-person training required for the position includes job-specific training and agency-wide training.
Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area.
Perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
Answer phones and operate the front desk phone system as needed.
Provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
Foster courteous staff relationships, cooperation, and teamwork between staff under their supervision and with others in the organization.
Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
Attend staff meetings and other property-related meetings as required.
Other duties as assigned.

Requirements

High school diploma or equivalent (GED) required.
Knowledge of supportive housing, interim housing, or housing first models.
Excellent organizational and communication skills.
Integrity.
Respect for confidentiality.
Ability to work with diverse populations, including persons with various disabilities.
Ability to work tactfully under stressful situations.

Skills

Security personnel oversight
Training security personnel
Property emergency procedures
Non-emergency procedures
Desk procedures
Policy compliance
Surveillance monitoring
Property patrols
Visitor screening and documentation
Log and journal maintenance
Incident reporting
Escalation procedures
Work order assistance
Complaint filing
Training attendance
Front desk area maintenance
Light janitorial duties
Tenant communication
Phone system operation
Administrative support
Staff relationship fostering
Teamwork
Resident/staff/vendor/visitor interaction
Resident support
Staff meeting attendance
Property-related meeting attendance

Location

Onsite

Work Type

Onsite
Hybrid
Remote

Education Level

High school diploma or equivalent (GED)

Salary/Compensations

$25.00 - $27.00 hour

Benefits

19 days PTO per year, increasing with tenure
12 paid holidays per year
100% medical, dental and vision coverage options for employees
Employer subsidized options for dependent health care
Legal and financial services and more through our Employee Assistance Program (EAP)
Mental health care service provided by Teledoc
Flexible Spending Account (FSA) for commuter, health care, and dependent care
403(b) retirement plan with employer match & contribution programs

About the Company

Abode is committed to creating meaningful change in communities and ensuring lasting housing stability.
The mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence.
Grounded in the Housing First model, Abode meets people where they are and provides individualized support based on their needs, goals, and strengths.
Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.
Values include: Start with Dignity, Take Smart Risks, Be transparent, Solve for today and tomorrow, Spark each other’s strengths.

Equal Opportunity

Abode Property Management is an Equal Opportunity Employer/Drug Free Workplace.