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About the Role
This individual contributor role sits at the intersection of analysis and narrative within the thought leadership research team. You translate complex research data into compelling stories that drive executive decisions. You own the hypothesis-to-narrative process for research reports, from designing research survey instruments that test specific ideas to analyzing findings and shaping them into original, C-suite-ready research insights.
Responsibilities
- Conduct desk research to stress-test hypotheses and identify blind spots before committing to full survey instrument design.
- Manage survey design and methodology for assigned research projects, including sample sizing, weighting, screening, and regional representation.
- Design survey instruments in partnership with research firms to test hypotheses with rigor before fielding.
- Bring emerging methodologies into the program mix, such as AI-moderated qualitative research with consumers, to add depth to large-scale customer experience studies.
- Conduct data analysis directly, running segment cuts, crosstabs, and breakdowns that surface patterns.
- Build narrative frameworks from analytics.
- Analyze and interpret both quantitative and qualitative data from various sources.
- Work with complex data to shape original and impactful storylines.
- Translate data into actionable insights for executive audiences.
- Write and storyboard thought leadership research reports from research findings, with a clear argument and editorial voice.
- Ground claims in data, ensuring the evidence informs the story.
- Collaborate with editorial team on derivative content for assigned programs.
Requirements
- 7+ years of experience in market research, thought leadership, management consulting, or a similar analytical and editorial discipline.
- Experience designing quantitative survey instruments and qualitative research frameworks that test specific hypotheses.
- Strong analytical skills with hands-on experience running segment cuts, crosstabs, and statistical analysis.
- Experience using AI tools to accelerate research and analysis, with the judgment to verify outputs and protect methodological rigor.
- Demonstrated ability to translate complex data into compelling narratives that resonate with C-suite audiences.
- Excellent writing and editorial judgment, with a portfolio of research-backed content.
- Experience partnering with external research firms on survey design, fielding, and analysis.
- Comfort with ambiguity and the ability to move fast on rapid research without sacrificing methodological rigor.
Skills
- Market research
- Thought leadership
- Management consulting
- Analytical skills
- Editorial judgment
- Quantitative survey instrument design
- Qualitative research framework design
- Statistical analysis
- AI tools for research and analysis
- Data synthesis
- Narrative storyboarding
- Content development
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
Experience Level
- 7+ years
About the Company
- ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. We're just getting started. Join us to put AI to work for people.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.