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About the Role
The Lead Pricer - Apparel supports efficient, accurate processing and pricing of donated apparel in a Goodwill of the Finger Lakes retail location. This role provides day-to-day leadership without direct supervisory authority.
Responsibilities
- Recognize apparel brand names, designer labels, trends, and current/vintage styles; evaluate merchandise quality and price accurately.
- Maintain a minimum goal of three racks priced per hour.
- Ensure timely processing and effective movement of donations toward a full, sales floor.
- Accurately track and communicate sorter/hanger hang counts against the goal of 67+ pieces per hour.
- Support goal setting, hands-on training, coaching, and feedback; work side by side with apparel colleagues to improve output and quality.
- Provide world-class service; greet and acknowledge customers within 10 seconds and respond politely and promptly to concerns.
- Support greeting donors within 10 seconds.
- As needed, move apparel handling equipment, run merchandise to the sales floor, rotate apparel, and clean fitting rooms.
- Participate in other Goodwill activities when asked.
- Maintain a tidy, organized, safe production station and apparel work area.
- Communicate openly so employees, donors, and customers are not put at risk; report hazards, injuries and medical incidents.
- Follow the drug-free workplace, anti-harassment, anti-violence, theft-prevention and security policies; uphold Core Values and Guiding Principles.
- Attend assigned training and perform other duties as assigned.
Requirements
- Must have open, flexible availability and be willing to work nights, weekends, and holidays.
- Must be able to read, understand, and complete production documentation.
- Must be able to communicate clearly with customers and team members.
- Must be able to learn processes, accept coaching and feedback, and contribute to team success.
Skills
- Apparel brand recognition
- Trend and quality assessment
- Consistent and accurate pricing
- Production pace and counting/reporting
- Peer coaching and hands-on training
- Clear communication
- Customer service
- Organization
- Teamwork
- Integrity
- Safety awareness
- Ability to receive feedback
Location
- Retail store and donation processing area
Work Type
- Hourly
- Non-exempt
- Full-time
Experience Level
- Lead role with no direct reports
Education Level
- High school diploma or GED preferred
- Previous retail or production experience preferred but not required
About the Company
- Goodwill of the Finger Lakes is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.