Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Financial Service Officer role.

Rezi rewrites your resume against Sydney Credit Union's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Financial Service Officer posting at Sydney Credit Union — free, in seconds.

About the Role

Sydney Credit Union is seeking a Financial Service Officer (FSO) to provide financial advice by understanding member needs and empowering them to achieve their financial goals through engaged and meaningful conversations. The FSO will expand their knowledge of SCU products and services to fulfill role responsibilities.

Responsibilities

Establish and maintain strong member relationships through a holistic approach to financial well-being.
Own the member experience, ensuring clear understanding of recommended products and services.
Prepare credit information, including assets, credit experience, references, debt/income ratio, and credit score, in accordance with policy.
Verify creditworthiness by obtaining credit bureaus, contacting employers, creditors, and references.
Approve or decline credit within limits, or refer with recommendations.
Compile lending packages and establish loan/mortgage structures, educating members on debt management.
Ensure loan/mortgage agreements are complete and accurate, with security in place before disbursement.
Proactively engage members to discuss financial goals, provide counseling, and cross-sell credit union products/services.
Make referrals to partner providers as required.
Manage member accounts, acting as the first point of contact for arrears to set up payment arrangements.
Grant temporary overdrafts within policy limits.
Approve loan payment extensions and substitution of loan securities.
Participate in credit union promotions, member, and community events.
Assist and back-up team members, and complete other assigned duties.

Requirements

A minimum of 7 years experience at SCU OR 3 years of member facing experience with SCU plus a Bachelor’s degree.
Strong competencies in adapting to and embracing change.
Strong competencies in concern for order, quality and compliance.
Strong competencies in customer service orientation.
Strong competencies in impact and influence.
Strong competencies in listening, understanding and responding.
Strong competencies in information seeking.
Strong competencies in results orientation.
Strong competencies in organizational awareness.
Strong competencies in teamwork and cooperation.
Strong competencies in initiative.
Strong competencies in strategic orientation.
Strong competencies in problem solving and judgment.
Strong competencies in planning, organizing and coordinating.
Strong competencies in self confidence.
Strong competencies in conceptual thinking.

Skills

Interpersonal skills
Financial advice
Relationship building
Trust establishment
Product and service knowledge
Credit analysis
Loan structuring
Debt management
Financial counseling
Cross-selling
Payment arrangement negotiation
Overdraft management
Loan security management

Location

Sydney

Work Type

Full-time

Experience Level

7 years experience at SCU
3 years of member facing experience with SCU plus a Bachelor’s degree

Education Level

Bachelor’s degree

Salary/Compensations

Remuneration in accordance with clause 9.01 of the Collective Agreement between Sydney Credit Union Limited and United Steelworkers, Local 1064.

Benefits

Competitive benefits package

About the Company

Sydney Credit Union is committed to knowing its members and understanding their needs to provide the best financial advice.