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About the Role

The Conference Services Manager is responsible for planning, organizing, and executing guest room blocks to ensure customer satisfaction, maximize profitability, and generate repeat business. This role involves marketing hotel services, issuing contracts, coordinating across departments, and maintaining client relationships, with a focus on revenue maximization and upholding luxury service standards.

Responsibilities

Maximize revenue by selling all facets of the hotel to new and existing clients.
Collaborate with Director of Sales and Revenue Management to develop upselling strategies and guidelines.
Liaise with Food & Beverage Department to ensure revenue optimization.
Use professional sales techniques to negotiate terms and conditions.
Develop and conduct sales presentations and site visits to prospective clients.
Articulate and leverage the unique benefits of the hotel to close sales opportunities.
Manage existing accounts and execute proactive client re-solicitation.
Manage assigned accounts ensuring all pertinent aspects of solicitation, negotiation, and closing are complete and documented.
Travel locally to conduct outside sales calls, promote the hotel, and evaluate competitor positioning.
Represent the hotel at industry trade shows and professional events.
Act as a seamless liaison between clients and hotel operating departments.
Oversee all billing details for hotel groups, including processing deposits and credit card authorizations.
Coordinate and supervise assigned group business from initial booking through completion.
Coordinate various departments' participation in servicing accounts.
Create, review, and revise rooming lists, VIP amenities, and group information for distribution.
Follow and promote sustainability guidelines and practices.
Perform additional duties as requested by management.
Uphold rigorous safety, data security, and confidentiality protocols for corporate guests, VIPs, and client accounts.

Requirements

Proven experience in hospitality sales and/or sales management strongly preferred.
Familiarity with sales and hotel management software (e.g., Delphi, Infor, PMS).
Strong communication, negotiation, and presentation skills.
Keen attention to detail with a passion for luxury hospitality standards.
Flexible work schedule, including occasional evenings, weekends, and holidays as needed.
Physical demands include sitting for extended periods, walking the property, lifting up to 10 pounds, bending, reaching, and operating office equipment.
Moderate local travel required between the hotel and client locations.

Skills

Sales
Revenue Maximization
Account Management
Client Relations
Negotiation
Presentation Skills
Communication
Attention to Detail
Luxury Hospitality Standards
Sales Software Proficiency

Location

New York, NY

Work Type

Full-time

Experience Level

Not specified

Education Level

Associate's or Bachelor's degree in Hospitality Management, Business, or related field preferred.

Salary/Compensations

USD $95,000.00/Yr. Maximum

Benefits

Not specified

About the Company

The Fifth Avenue Hotel is an award-winning luxury destination located in the heart of Manhattan.
The hotel features 149 beautifully appointed guest rooms, offering personal service, extraordinary design, distinctive cuisine, compelling art, and immersive cultural experiences.
The Fifth Avenue Hotel is a destination where creativity, culture, and hospitality meet.

Equal Opportunity

Not specified