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About the Role

The Case Manager on the Metrolinx Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and community-based assessment and case management services to individuals living in various physical distancing shelter hotel programs through the city of Toronto. Case Managers work as part of a team that includes Team Leaders, Peer Support Workers, and Housing Support Workers, to meet clients’ housing and other social and health needs. The program works closely with nurses and physicians from Inner City Health Associates, to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license and insurance are required. Access to a car is a requirement.

Responsibilities

Create individualized support and recovery plans with clients and professionals based on assessments.
Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
Coordinate care by connecting clients with social, medical, and community support.
Provide crisis intervention and help develop crisis plans.
Represent the program professionally with clients, families, and community partners.
Mediate conflicts and help clients learn problem-solving skills.
Organize or support social activities to reduce isolation.
Maintain accurate client records and documentation.
Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
Provide on-call 24/7 crisis support on a rotating basis.
Assist with preparing units for new clients.
Provide case management and connect clients with services like housing and ID support.
Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
Other duties as assigned by Program Manager and/or designated supervisor.

Requirements

Minimum 3 years working experience with client population group.
Understanding of challenges faced by adults with challenges, eg: mental illness, addictions, physical health concerns, and homelessness etc.
Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
Ability to build therapeutic relationships and collaborate with clients on goals.
Familiarity with community resources and professional services.
Strong teamwork skills in a multidisciplinary environment.
Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
Solid computer literacy for maintaining records, files, and reports.
Effective analytical, organizational, and time management skills for coordinating client support and program activities.
Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
A satisfactory vulnerable sector check (VSC) is also required.

Skills

Intake assessment
Crisis intervention
Advocacy
Problem-solving
Therapeutic relationship building
Collaboration
Community resource knowledge
Teamwork
Interpersonal skills
Communication skills
Counselling skills
Computer literacy
Analytical skills
Organizational skills
Time management skills
Cultural competency

Location

Toronto, ON

Work Type

Onsite
16hrs / week

Experience Level

Minimum 3 years working experience

Education Level

Post-secondary education in Social Services / Human Services or equivalent field

Salary/Compensations

$57,007 - $71,647 Annually Prorated

Benefits

24/7 Employee Assistance Program
E-learning program available all year round
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Metrolinx and LOFT Community Services are implementing a pilot program (the “Program”) focusing on engaging with vulnerable individuals, who are utilizing Metrolinx property within Union Station, for shelter and warmth. The LOFT Community Intervention Team will work collaboratively with the Metrolinx Vulnerable Persons Strategy Lead, Metrolinx employees, and Vulnerable Persons (as defined below) who are sheltering on Metrolinx-owned property, provide outreach and intensive case management supports to engage and link vulnerable individuals to local social services and community supports.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.