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About the Role

Deliver friendly customer service, help customers shop the store, and find what they’re looking for. Ensure a fast and friendly checkout experience. Complete truck unloading and merchandise duties, including maintaining store recovery standards to deliver Brand Promises.

Responsibilities

Help customers shop, locate products, and provide solutions.
Provide a fast and friendly checkout experience and execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unload, stocking, and planogram (POGs) processes.
Complete merchandise recovery and maintenance, including the merchandise return/go-back process and general store recovery.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs for compliance.
Interact with others in an accepting and respectful manner, remaining positive and respectful.
Promote commitment to the organization’s vision and values.
Project a positive image and serve as a role model for other Team Members.
Cross-trained in Custom Framing selling and production.
Other duties as assigned.

Requirements

Retail and/or customer service experience preferred.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Must be at least sixteen (16) years or older.

Skills

Customer service
Cash handling
Omni channel processes
Buy Online Pickup in Store (BOPIS)
Ship From Store (SFS)
Merchandise recovery
Stocking
Planogram (POGs) processes
Store In Stock Optimization (SISO)
AD set duties
Shrink and safety programs
Standard Operating Procedures (SOPs)
Custom Framing selling and production

Location

ELMIRA-BIG FLATS, NY

Work Type

Full-time
Part-time
Onsite

Experience Level

Entry Level

Salary/Compensations

$16.00 - $18.80

Benefits

401(k) with employer match
Employee Assistance Program
Medical coverage
Dental coverage
Vision coverage
Telemedicine services
Flexible spending accounts
Commuter benefits
Tuition assistance
Adoption assistance
Various voluntary insurance options
Employee discounts
Partner discount programs

About the Company

The Michaels Companies Inc. fuels the joy of creativity and celebration.
The leading destination for creating and celebrating in North America.
Operates over 1,300 stores in 49 states and Canada.
Operates online at Michaels.com and Michaels.ca.
Owns Artistree, a manufacturer of custom and specialty framing merchandise.
Founded in 1973 and headquartered in Irving, Texas.
The best place for all things creative.

Equal Opportunity

Michaels is an Equal Opportunity Employer.
We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals.
Michaels will assure that people with disabilities are provided reasonable accommodations.