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About the Role

The AIH 1 pod, part of Loyalty & Card Services within Global Technology & Solutions, operates in a highly integrated technology environment supporting APIs, distributed applications, and partner integrations. We seek a Senior Business Systems Analyst to bridge business needs and technology solutions, bringing strong systems-analysis capability, technical curiosity, and end-to-end ownership. The role involves close collaboration with Product Owners, Engineering, Quality Engineering, Solution Architecture, Operations, and partner/vendor teams to deliver complex initiatives within the Loyalty ecosystem, aligning with the pod's PI planning model.

Responsibilities

Lead requirements elicitation and systems analysis for complex initiatives involving APIs, integrations, and distributed applications.
Translate business needs into detailed business and system requirements, functional specifications, user stories, acceptance criteria, process flows, interface requirements, and integration scenarios.
Perform impact analysis across upstream and downstream systems when changes are introduced to APIs, interfaces, business rules, or partner flows.
Identify requirements gaps, assumptions, dependencies, constraints, and integration risks early in the delivery lifecycle.
Facilitate requirements and solution walkthroughs with Product, Engineering, QE, Architecture, Operations, and partner teams.
Develop a strong functional and technical understanding of the Loyalty API and integration ecosystem.
Analyze REST API contracts, JSON/XML payloads, request and response structures, data mappings, business rules, error handling, and system dependencies.
Work with Engineering and Architecture to understand integration patterns and document end-to-end solution flows.
Assess upstream and downstream impacts across consuming applications.
Support API changes, modernization and migration initiatives, interface changes, and application decommissioning activities.
Lead functional and systems analysis for partner/vendor-facing applications and integrations.
Document end-to-end workflows between TD systems and external partners, including interface specifications, data exchanges, authentication/SSO dependencies, exception scenarios, and operational processes.
Coordinate requirements and technical clarifications between internal teams and external stakeholders.
Develop and maintain consumer guides, system flows, interface documentation, support documentation, and operational knowledge.
Partner with Product Owners and Engineering leads during PI and sprint planning.
Break complex initiatives into well-defined features, stories, acceptance criteria, and integration scenarios.
Support backlog refinement, dependency identification, estimation, and prioritization.
Provide BSA leadership throughout design, development, testing, implementation, and post-production validation.
Partner with QE teams to ensure adequate coverage of business workflows, interfaces, negative scenarios, and end-to-end integration paths.
Support production-issue analysis by helping determine impacted workflows, interfaces, business rules, and upstream/downstream dependencies.

Requirements

7+ years of Business Systems Analysis or comparable technology-delivery experience, preferably with experience operating at a Senior BSA level.
Strong experience working with REST APIs, distributed applications, and system-to-system integrations.
Ability to analyze API contracts, JSON/XML payloads, request/response structures, interface specifications, and data mappings.
Strong experience documenting end-to-end system flows and upstream/downstream dependencies.
Demonstrated ability to translate complex business requirements into detailed functional and system requirements.
Experience creating user stories, acceptance criteria, interface requirements, process/sequence flows, data mappings, business rules, exception scenarios, and operational documentation.
Experience working with external partners or vendor integrations.
Strong understanding of SDLC and Agile delivery, including PI/sprint planning, refinement, development, QE/UAT, and implementation.
Strong analytical, problem-solving, communication, and stakeholder-management skills.
Ability to independently lead requirements discussions involving multiple technology teams.
Candidates should be comfortable working with several of the following technologies and concepts: RESTful APIs, API gateways, JSON / XML, Swagger / OpenAPI specifications, Postman or equivalent API-analysis tools, Distributed application architecture, Authentication and authorization, SSO, OAuth, and token-based authentication, Data and interface mapping, Integration and sequence diagrams, SQL for investigation and data validation, Jira / Confluence or equivalent Agile collaboration tools, Application monitoring and logging concepts.
Experience within financial services, credit cards, rewards, or Loyalty platforms.
Experience working with travel, rewards, redemption, e-commerce, or other partner/vendor integrations.
Experience with API modernization, migrations, or application decommissioning.
Experience performing production-impact or root-cause analysis across highly integrated systems.
Ability to read architecture diagrams and work with Solution Architects to translate solution designs into functional and system requirements.
Experience developing or improving consumer guides, application support guides, operational runbooks, and knowledge-transfer documentation.

Skills

REST APIs
Distributed applications
System-to-system integrations
API contracts analysis
JSON/XML payloads analysis
Request/response structures analysis
Interface specifications
Data mappings
End-to-end system flows documentation
Upstream/downstream dependencies documentation
User story creation
Acceptance criteria definition
Process flows
Interface requirements
Integration scenarios
Agile delivery
PI planning
Sprint planning
Backlog refinement
Dependency identification
Estimation
Prioritization
SDLC
API gateways
Swagger/OpenAPI specifications
Postman
Distributed application architecture
Authentication and authorization
SSO
OAuth
Token-based authentication
Integration diagrams
Sequence diagrams
SQL
Jira
Confluence
Application monitoring
Logging concepts
Financial services
Credit cards
Rewards platforms
Loyalty platforms
Travel integrations
Redemption integrations
E-commerce integrations
Vendor integrations
API modernization
API migrations
Application decommissioning
Production-impact analysis
Root-cause analysis
Architecture diagram interpretation
Solution design translation
Consumer guides development
Application support guides development
Operational runbooks development
Knowledge-transfer documentation development
Problem-solving
Communication
Stakeholder management

Location

Toronto, Ontario, Canada

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$81,600 - $115,200 CAD

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Training programs
Online learning platform
Mentoring programs

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

We're committed to providing the support our colleagues need to thrive both at work and at home.
We hire and develop the best.
We foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.