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About the Role
As a Client Executive, you will play a key role in driving customer retention and revenue growth by leading complex renewals and strategic upsell opportunities across an existing customer base. This is a highly visible role for a consultative sales professional who can build trust with customers, navigate escalations, and use data, insight, and sound judgment to move opportunities forward. You will work cross-functionally with Account Executives, Sales Specialists, and other internal partners to deliver value for customers while achieving renewal and expansion goals.
Responsibilities
- Lead complex renewals: Manage high-value and complex renewal opportunities through proactive outreach, strong deal strategy, and effective close planning.
- Drive retention and growth: Protect existing revenue while identifying upsell opportunities within current customer accounts.
- Build trusted customer relationships: Serve as a primary point of contact for customers, including managing standard and complex escalations with professionalism and urgency.
- Deliver consultative sales engagement: Understand customer goals, identify needs, shape solution plans, and recommend the best path forward to support retention and expansion.
- Partner across internal teams: Collaborate closely with Account Executives, Sales Specialists, and cross-functional stakeholders to bring the right expertise into each opportunity.
- Use data and sales technology to progress deals: Leverage Salesforce workflows, insights, and activity planning to manage pipeline health and move opportunities efficiently through the sales process.
- Support territory growth strategies: Contribute to account and territory planning by identifying customer trends, risks, and opportunities that help shape retention and growth strategies.
Requirements
- Bachelor's degree or equivalent relevant experience.
- 2+ years proven experience in sales, account management, customer retention, or renewals, with responsibility for managing existing customer relationships.
- Demonstrated success handling complex deals, negotiations, and renewal conversations in a fast-paced, target-driven environment.
- Strong consultative selling skills, with the ability to assess customer needs, recommend solutions, and drive opportunities to close.
- Excellent relationship-building and communication skills, with the ability to influence both internal and external stakeholders.
- Experience managing customer escalations and resolving issues in a way that protects the relationship and supports long-term business outcomes.
- Comfort using customer relationship management tools, sales technology, and data insights to manage pipeline and sales activity.
- Ability to work independently, apply sound judgment, and manage multiple priorities across a defined book of business or territory.
Skills
- Sales
- Account Management
- Customer Retention
- Renewals
- Consultative Selling
- Relationship Building
- Communication
- Salesforce
- Sales Technology
- Data Analysis
Location
- Remote
- US-based
- Prefer Eastern or Central Time Zones
Work Type
- Remote
- Full-time
Experience Level
- 2+ years of experience
Education Level
- Bachelor's degree or equivalent relevant experience
Salary/Compensations
- $147,000 - $273,000 USD
Benefits
- Flexibility & Work-Life Balance
- Work from anywhere for up to 8 weeks per year
- Career Development and Growth
- Grow My Way programming
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance
- Optional life and AD&D insurance
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Employee Stock Purchase Plan
About the Company
- Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
- We serve professionals across legal, tax, accounting, compliance, government, and media.
- Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
- Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
- We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
- At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
- Join us and help shape the industries that move society forward.
Equal Opportunity
- As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
- To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
- Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
- We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.