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About the Role

iGaming Ontario is hiring a Senior Business Process Analyst to play a key role in advancing large-scale transformation initiatives. This role will lead the design and implementation of streamlined, standardized processes, support the rollout of new data capabilities and infrastructure, and partner across the organization to enhance operational efficiency, effectiveness, and scalability of core business functions.

Responsibilities

Lead end-to-end business analysis and process transformation by defining future-state processes, capabilities, and measurable value outcomes.
Partner with business stakeholders to co-create strategic requirements aligned to regulatory priorities, enterprise objectives, and data-driven decision-making.
Drive delivery of complex transformation initiatives involving data integration, automation, and external partners.
Identify and champion enterprise-wide opportunities for process standardization, optimization, and intelligent automation.
Translate business needs into clear, testable requirements and lead validation activities (e.g., test strategy, test cases, UAT) to ensure successful solution outcomes.
Lead stakeholder engagement, change management, and training efforts to enable adoption across impacted business units.

Requirements

University degree in Business Analysis, Data & Analytics, Business Administration, or a related discipline, or an equivalent combination of education and experience, with demonstrated ability to apply strategic and critical thinking in business transformation environments.
5+ years of experience as a Business Analyst (or in an equivalent role), preferably within digital environments with proven expertise in business process transformation, including process mapping, performance measurement, process optimization, and value realization.
Proven methods of aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions.
Strong analytical capabilities with experience translating complex data into actionable insights to drive evidence-based decision-making and regulatory outcomes.
Advanced facilitation and stakeholder engagement skills, with the ability to lead cross-functional workshops, influence senior stakeholders, and drive alignment on transformation priorities.
Strong project management foundation, including experience operating within Agile delivery models.
Demonstrated ability to build and sustain effective relationships across business, risk, compliance, and technology stakeholders to enable enterprise change.
Working knowledge of change management principles and experience supporting large-scale transformation adoption and behavioural change.
Customer-centric mentality and ability to deal with high-level of ambiguity.
Hands-on experience working on Anti-Money Laundering (AML) initiatives is an asset.
Previous Delivery partner roles (i.e. QA, Dev, Design, Process, etc.) are considered an asset
Technical background is considered an asset such as experience with BI tools (e.g., Power BI, SQL), familiarity with BPMN/BABOK methodologies.
Lean Six Sigma (or equivalent) and knowledge of gaming, AML, or other regulated environments is considered an asset.
Must be eligible to work in Canada.
Will be subject to a criminal background check.

Skills

Business Analysis
Data & Analytics
Business Administration
Strategic Thinking
Critical Thinking
Business Transformation
Process Mapping
Performance Measurement
Process Optimization
Value Realization
Stakeholder Alignment
Communication
Analytical Capabilities
Data Translation
Actionable Insights
Evidence-Based Decision-Making
Facilitation
Cross-functional Workshops
Influencing Senior Stakeholders
Project Management
Agile Delivery Models
Relationship Building
Change Management
Customer-Centric Mentality
Ambiguity Tolerance
BI Tools (e.g., Power BI, SQL)
BPMN/BABOK Methodologies
Lean Six Sigma

Location

Head Office, Toronto

Work Type

Contract
Full Time
In Office (5 days a week)

Experience Level

Level 10
5+ years of experience as a Business Analyst

Education Level

University degree in Business Analysis, Data & Analytics, Business Administration, or a related discipline
Equivalent combination of education and experience

Salary/Compensations

$54.91 to $68.64/per hour

Benefits

Disability related accommodation is available upon request during the recruitment process.

About the Company

iGaming Ontario leads the Province of Ontario’s commercial internet gaming sector on behalf of the Province.
The market spans 49 regulated operators and over 80 gaming websites.
Guided by its vision to Lead the World’s Best Gaming Market, iGaming Ontario is committed to building a safe, sustainable, and healthy market that puts player protection and responsible gaming at its core.
As an organization shaping the future of igaming in Ontario and beyond, our success is built on curiosity, open dialogue, and freedom of thought.
We strive to foster a culture where every team member feels empowered to challenge assumptions, explore new ideas, and create opportunities for innovation in our sector.

Equal Opportunity

iGaming Ontario is an equal opportunity employer that encourages all qualified candidates to apply.
We invite you to share how your own unique background, expertise and ideas would enrich our team.