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About the Role
This role is responsible for providing excellent customer service and efficiently processing donations to support Goodwill's mission of creating jobs and opportunities through sustainable fashion.
Responsibilities
- Greet customers and donors with a friendly and positive attitude.
- Offer donation receipts and educate customers about applicable literature.
- Maintain a neat, clean, and organized donation area.
- Thank customers for their donations and invite them to return.
- Facilitate contactless donation processes.
- Follow policy for safe handling of product for processing donations.
- Separate sellable donations by category.
- Prepare cages/bins of rough sorted goods for transport to designated stores.
- Achieve brand productivity standards for donation handling and sorting.
- Maintain production room standard operating procedures for receiving, storing, and transporting donations.
- Execute efficient and effective donation processing by rough sorting donations by category.
- Track and communicate rough sorted cage count per day productivity.
- Support, understand, and adhere to safety and IDC protocols.
- Report any health and safety issues to the line manager.
- Partner with keyholder to ensure equipment is replenished and store requests are fulfilled.
- Engage all customers and donors, providing best-in-class customer experience.
- Share Goodwill NYNJ mission with donors, showing appreciation and providing receipts.
Requirements
- 1 year of Retail or Customer Service Experience preferred.
- Previous Stock experience required.
- High School Diploma, equivalent, or combination of education/experience required.
- Proven ability to build lasting relationships with customers and colleagues.
- Ability to adapt to and engage with different customers.
- Strong communication skills with customers, sales leadership team, and colleagues.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to receive feedback and take action when appropriate.
- Accuracy and attention to detail required.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Ability to handle multiple tasks in a fast-paced and deadline-oriented environment.
Skills
- Customer Service
- Donation Handling
- Sorting
- Communication
- Teamwork
- Adaptability
- Attention to Detail
Education Level
- High School Diploma or equivalent
Benefits
- Generous Time off policy
- Health, wellness, and financial resources
- Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance
- Retirement matching programs and contributions
- Transit and commuter benefits
About the Company
- Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes in the power of work and sustainable fashion.
- For over 100 years, GWNYNJ has helped people get jobs, stay employed, and progress in careers.
- GWNYNJ believes that diversity drives innovation and strengthens the workplace.
- GWNYNJ is committed to fostering an inclusive environment where all employees feel valued, respected, and empowered.
Equal Opportunity
- We welcome applicants of all backgrounds, identities, experiences, and abilities.
- We believe in creating space for everyone to do their best work and have individual and collective impact.
- We believe in challenging the status quo and setting ambitious goals in the name of doing more good.
- We believe that being your best self and helping others do the same is how we bring our mission alive.
- Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
- If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org.
- We are happy to assist and ensure you have an equal opportunity to apply.