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About the Role

The Intermodal Carrier Account Manager serves as the main point of contact between NFI and its Intermodal Drayage Carrier Base, monitoring shipment performance, communicating proactively, and providing outstanding responsiveness. This individual contributor role reports to the Intermodal Operations Manager.

Responsibilities

Responsible for load planning, optimization, routing and scheduling of all shipment legs for an intermodal move.
Understands NFI’s carrier requirements and assesses if carriers meet those standards to deliver the high level of service demanded.
Responds to customer/driver needs by answering e-mails, phone calls, tracking and moving shipments.
Monitors market requirements by lane, including supply/demand shifts, to maximize efficiency and smooth network operations.
Negotiates network rates, spot rates, and capacity with carriers to drive revenue growth.
Collaborates proactively with customers, vendors, drayage agents, and internal personnel.
Fosters growth through collaboration with all NFI Departments and willingness to do “whatever it takes” to ensure partner needs are met.
Effectively builds relationships with Customer Account Managers.
Addresses and solves shipment issues within managed accounts.
Notifies carriers and customers of shipment delays and provides enroute problem resolution and troubleshooting.
Ensures supporting documentation such as POD’s, BOL’s, Images, OS&D forms etc. are provided to NFI by its vendors.
Presents a positive attitude in all interactions with customers, vendors, drayage agents and peers.

Requirements

Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
Proficient in using MS Office Applications (Word, Excel, PowerPoint)
Ability to work in a fast-paced environment that involves learning and using multiple applications and handling a high volume of phone calls
Excellent oral and written communication skills
Rudimentary knowledge of TMS programs used for brokerage services
Familiarity with External and Internal NFI pricing tools
Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.

Experience Level

3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.

Education Level

BA or BS Degree preferred

Salary/Compensations

$32.83/hour - $40.00/hour
Eligible for an annual discretionary bonus

Benefits

Medical
Dental
Vision
Prescription Drug Coverage
401k Plan
Wellness Program
Life Insurance
Paid Time Off
Paid Parental Leave

About the Company

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities