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About the Role
We are looking for a resilient and results-driven Retention Specialist to keep program participants engaged in the labor force for at least twelve months after securing full-time employment. This role involves building strong relationships with participants, managing caseloads strategically, and maintaining accurate records of interactions and achievements.
Responsibilities
- Maintain frequent contact with participants.
- Research and connect participants to educational and vocational opportunities aligned with their goals.
- Provide participants with continued life skills education and relevant resources.
- Advocate for participant needs with parole officers and other constituencies.
- Distribute retention incentives to participants.
- Utilize motivational interviewing techniques to guide participants toward goal achievement.
- Maintain accurate client records in Salesforce, including updating progress notes during and after participant meetings.
Requirements
- 1-2+ years of related experience.
- Demonstrated word processing skills.
- Ability to use the internet to research job opportunities.
- Familiarity with Salesforce is preferred.
- Strong time management and prioritization skills.
- Ability to anticipate problems, evaluate them, and determine and implement solutions.
- Strong customer service skills and a human-centered approach to communication.
- Experience in providing feedback and guidance to clients.
- Dedication to social justice.
- Experience in the re-entry space is a plus.
- Passion for making an impact on people's lives and guiding them to career goals.
- People-person skilled at inspiring others to reach goals and perform to their best ability.
Skills
- Customer Relationship Management
- Motivational Interviewing
- Salesforce
- Time Management
- Prioritization
- Problem-Solving
- Customer Service
- Human-Centered Communication
- Feedback and Guidance
- Social Justice Advocacy
- People Management
- Inspirational Leadership
Location
- New York City
Work Type
- In-person
Experience Level
- 1-2+ years
Salary/Compensations
- $57,400
Benefits
- Medical coverage
- Dental coverage
- Professional development opportunities
- Training opportunities in Motivational Interviewing (MI)
- Paid parental leave
- Participation in a retirement plan
- Sick leave
- Vacation leave
- Paid holidays
- Lunch and learns
- Team outings
- Holiday gatherings
About the Company
- The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration.
- CEO serves 8,000-9,000 participants annually across the United States, helping them transition to employment.
- Founded in the 1970s as a demonstration project of the Vera Institute of Justice, CEO has grown into the leading reentry employment organization in the country.
- Since 1996, over 30,000 formerly incarcerated individuals have secured full-time employment through CEO.
- CEO believes everyone deserves the chance to shape a stronger future for themselves, their families, and their communities.
- CEO encourages individuals who are justice-involved to apply for vacant positions at all levels.
- CEO is committed to the CROWN Act and creating an open space where employees can present as their true authentic selves.
Equal Opportunity
- All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law.
- We value diverse experiences, including with regard to educational background and justice system contact.