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About the Role
In this role, you'll help individuals navigate one of the most important healthcare decisions they'll make. Through personalized conversations, you'll take time to understand each customer's needs, explain Medicare coverage options in a clear and simple way, and guide them toward the plan that best fits their situation. You'll be a trusted resource throughout the enrollment process, helping customers feel informed and confident in their decisions. You'll work with qualified inbound leads, collaborate with a supportive team, and stay current on Medicare products and regulations so you can deliver accurate guidance and an outstanding customer experience.
Responsibilities
- Conduct needs-based consultations with prospective Medicare beneficiaries.
- Explain Medicare plan options, benefits, and coverage differences in an easy-to-understand manner.
- Guide customers through the enrollment process and complete applications accurately.
- Respond to customer questions and concerns in a timely and professional manner.
- Maintain knowledge of Medicare regulations, carrier products, and industry updates.
- Partner with team members and leaders to support customer satisfaction and sales goals.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Active Health Insurance License in your resident state prior to start date, maintained in good standing.
- AHIP certification preferred.
- Medicare Line of Authority (LOA) required for residents of North Carolina.
- Ability to build rapport and establish trust through phone-based conversations.
- Ability to explain complex information in a clear, simple, and customer-friendly manner.
- Commitment to providing high-quality customer experience and helping individuals make informed decisions.
- Ability to navigate multiple systems and accurately document customer interactions.
- Ability to meet individual performance and sales goals in a fast-paced environment.
- Dedicated private workspace free from distractions and the ability to maintain a reliable, hardwired internet connection for business use.
Skills
- Sales
- Insurance
- Healthcare
- Call center
- Customer experience
Location
- USA
Work Type
- Remote
- Full-time
Experience Level
- 1+ years Experience in sales, insurance, healthcare, call center, or a related environment is preferred but not required.
Education Level
- High school diploma or equivalent
- Bachelor's degree preferred
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
About the Company
- Your Way Insurance is a people-first organization built on compassion, integrity, and service.
- Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way.
- Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence.
- Now part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive.
- Whether you're supporting clients directly or contributing behind the scenes, you'll be part of a culture defined Your Way: shared values, excellence, and a passion for doing what's right.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)