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About the Role

As a Lead Software Engineer at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Responsibilities

Provide oversight and coaching for a team of entry-level to mid-level software engineers.
Be accountable for decisions influencing teams’ execution and implementation of processes and procedures.
Collaborate with the Business Analysis team for producing estimates and agile delivery plans.
Identify and mitigate issues to execute a book of work while escalating issues as necessary.
Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
Follow and enhance scrum practices for continuous team process improvement.
Drive team adoption of enterprise-authorized AI-assisted engineering practices to improve code quality, delivery speed, and operational outcomes.
Apply knowledge of tools within the Software Development Life Cycle toolchain, including AI-assisted development and automation capabilities, to improve value realized by automation.
Identify opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems.
Lead evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture.

Requirements

Formal training or certification on software engineering concepts and 5+ years applied experience.
Significant software development experience with proven ServiceNow architect/team lead responsibilities.
Demonstrated experience leading effective use of approved AI-assisted software development tools with the ability to set team expectations for validating AI outputs.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations.
Experience coaching engineers on safe, compliant adoption within delivery practices.
Ability to translate business requirements into scalable technical solutions.
Experience leading teams of technologists and driving strategic initiatives, including hiring, developing, mentoring, and recognizing talent.
Strong understanding of SDLC and ITIL practices.
Expertise in resource allocation and project planning to deliver within timelines.
Deep knowledge of ServiceNow architecture, data/security models, and application framework; strong integrations and authentication patterns.
Proficiency in performance optimization (scripts, indexing, queries, tuning), Performance Analytics (KPIs, reporting), and JavaScript/AngularJS for reusable, testable components.
Commitment to continuous learning.

Skills

ServiceNow certifications: CSA, CAD, CIS–ITSM.
Familiarity with modern front-end technologies.
Exposure to cloud technologies.
Experience implementing the Service Portal on ServiceNow.
Demonstrates strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions.

Location

Onsite

Work Type

Full-time

Experience Level

Lead
5+ years applied experience

Education Level

Formal training or certification on software engineering concepts

Salary/Compensations

Competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Additional details about total compensation and benefits will be provided during the hiring process.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.