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About the Role

As a Communications Manager on the Global Technology Communications team, you will help employees understand and adapt to technology changes, turning complex information into clear, useful communications and partnering across the organization to support a better employee experience.

Responsibilities

Manage requests, reviews, approvals and distribution for employee technology communications.
Write and deliver communications about technology changes, updates, outages and awareness campaigns across channels such as email, intranet, digital signage and video.
Partner with incident, product and regional teams to issue timely notices, status updates and resolution messages.
Plan communications for major technology programs and migrations, coordinating audiences, timing and channels to support readiness and adoption.
Maintain incident communications playbooks and templates, using review findings to improve clarity and response.
Build partnerships across technology, program, product, employee experience and communications teams to align messages and timing.
Share regular updates with technology stakeholders, track results and identify ways to improve communications and processes.

Requirements

Minimum 7+ years of communications experience.
Experience developing enterprise communications, advising senior leaders and delivering cross-functional plans.
Experience with incident, crisis or urgent communications, including writing accurately under pressure.
Ability to explain complex technology in clear, actionable language.
Strong organization and project-management skills, including managing multiple requests and deadlines.
Sound judgment and strong interpersonal skills; able to work independently and build relationships across a large, matrixed organization.
Occasional off-hours support during incidents may be required.

Skills

Change management
Multimedia or design skills
Adobe Photoshop
Adobe Premiere Pro
Measuring communications effectiveness
Reporting on results

Experience Level

7+ years of communications experience

Education Level

Bachelor’s degree in communications, marketing, journalism or a related field.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world.
They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally.
Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans