Remote Customer Service Representative - Must Reside in NY (Starting 12/7/2026)
Transworld Systems Inc. · Belfast, NY, US
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About the Role
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Responsibilities
- Assist customers with billing inquiries/concerns
- Ensure all account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhering to State and Federal regulations pertaining to your job duties
- Assist customers with delinquent accounts according to various state guidelines
- Utilize exceptional communication skills to fulfill both client and customer goals
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Requirements
- Must reside in New York state
- The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
- Effective call handling skills and high levels of professionalism are required.
- A strong focus on exemplary shift attendance is required.
- The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 100 mbps download, 100 mbps upload
- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Skills
- Exceptional communication skills
- Proficient with Microsoft applications
- Ability to learn software applications
Location
- Remote
- New York
Work Type
- Remote
- Work from home
Education Level
- High School graduate/ equivalent
Salary/Compensations
- $16.50/hour
Benefits
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
About the Company
- TSI-CXBPO (part of TSI family of companies)
Equal Opportunity
- We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.