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About the Role

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service. This role partners with the Community Manager to oversee staff and vendors, ensuring property maintenance and a positive resident experience.

Responsibilities

Demonstrates customer service skills by treating residents and others with respect.
Answers questions from the team and residents.
Responds sensitively to complaints about maintenance services.
Assigns work orders with efficiency and urgency.
Projects a favorable image of the community.
Ensures consistency, follow-up, and follow-through in dealing with residents.
Enforces policies of the community as delegated by the Community Manager.
Completes work orders by diagnosing and repairing issues in accordance with policies, procedures, safety standards, and code requirements.
Coordinates, schedules, and responds to resident/management requests and work orders.
Ensures all repairs and replacements are necessary for community common areas and units.
Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible.
Practices correct use of tools and equipment.
Inspects grounds, building, and other community features daily to identify and correct hazardous conditions.
Manages and orders maintenance supplies inventory while adhering to budget guidelines.
Maintains a preventative maintenance program.
Maintains a well-organized and properly stocked maintenance shop adhering to safety standards and OSHA guidelines.
Maintains hazard communications program and promotes safe work practices.
Manages unit inspections.
Responsible for key control of the community.
Maintains accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
Manages and participates in on-call emergencies.
Plans for and utilizes property resources, equipment, and supplies economically.
Gives direction to and monitors maintenance, construction, and rehabilitation activities.
Challenges team members to achieve higher performance levels.
Establishes and communicates immediate and long-term goals.
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, and interiors.
Supervises, trains, and schedules maintenance activities for maintenance staff under the direction of the Community Manager.
Monitors work progress of maintenance staff daily, providing assistance and instruction.
Provides input to the Community Manager regarding employee performance evaluations.
Conducts and/or attends safety meetings.
Ensures all MSDS sheets are current and accessible.
Keeps up to date on OSHA and other safety-related laws and requirements.
Practices proper safety techniques and reports any issues promptly.
Complies with safety and risk-management policies.
Follows established policies and procedures, monitoring and ensuring compliance with regulatory requirements.
Reports violations or infractions to appropriate individuals.
Conducts all business in accordance with company policies, Fair Housing, ADA, and other relevant laws.

Requirements

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Skills

Plumbing
HVAC
Appliance repair
Electrical
Carpentry
Customer service
Organizational skills
Interpersonal skills

Location

On-site

Work Type

Full-time

Experience Level

3+ years of multifamily property maintenance experience
1+ year of supervisory experience

Education Level

HVAC certification highly desired
CPO certification highly desired

Salary/Compensations

$29 - $31 USD per hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Personal time off
Paid holidays

About the Company

Avanath is a top property management company focused on providing affordable housing.
Cultivating the American Dream is the purpose that binds the Avanath team.
Avanath is committed to creating an unforgettable experience as a great place to live, work, and be.

Equal Opportunity

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Our organization’s diversity initiatives include practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces respectful communication and cooperation, teamwork and employee participation, work/life balance through flexible work schedules, and employer and employee contributions to the communities we serve.